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Casual Customer Service Advisors

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Commercial Support Advisor

Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£19,264 

NPPV Required:No 

Appointment Type:Permanent 

Location:Eastcroft Depot, London Road, Nottingham, Nottinghamshire, NG2 3AH 

Reference:CO1894 

Closing date:28 August 2022 at midnight 


The starting salary is £19,264 (Level One) rising to £19,650 (Level Two) on the first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time workers).

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…

Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.

Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.

We will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.

We have always been open to flexible working and the COVID-19 pandemic provided us with some new options to work in a completely different way. We welcome a conversation about flexible working at the point of interview.

COMMERCIAL SUPPORT ADVISOR, COMMERCIAL WASTE SERVICE

Nottingham City Council takes pride in being able to manage the Commercial waste from nearly 7000 individual business across the East Midlands, this includes regular refuse collections, skip and compactor service, one-off clearances, Confidential Waste destruction and waste electrical equipment removal.

Ensuring customers can access the best local and environmentally sound disposal route available, we don’t just collect waste though - we provide an end-to-end service that simplifies the waste management function for the customer, working with them to improve their recycling and environmental performance as part of this process.

We take a different approach to most other waste management companies, putting citizens at the heart of what we do – and all our people, our structure and our processes are set up to do just that, with any surplus generated from Commercial Waste collection and disposal invested back to help protect some of the vital council services Nottingham City Council provides in most cases where we cannot recover adequate or any income.

As part of our continued growth we are looking to recruit a Commercial Support Advisor to join our team. This post is the liaison between the Commercial Waste Office and its current and potential customers. With the successful candidate able to accept ownership for effectively solving customer issues, complaints and enquiries; keeping citizens at the heart of everything we do.

ESSENTIAL REQUIREMENTS: 
  • Handling inbound calls from prospective customers, provide information and book appointments.
  • Advise on options available, suggest alternatives and/or improved solutions
  • Take ownership of customer enquiries and problems.
  • Liaising with Business Development Officers, Account Managers and other colleagues to resolve customer enquiries
  • Make outbound calls to customers to review levels of customer satisfaction
  
For more information, please view the Job Description and Person Specification which are attached further down on this page.

For informal enquiries, please contact Louise Bird on 0115 876 4170, or by email to: louise.bird@nottinghamcity.gov.uk.
 

Useful information for Applicants

Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.


This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role.


Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.


If you have any technical issues completing your application form please contact https://emss.freshdesk.com/support/home

We’ve got an ex
citing opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…

Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.

Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.

We will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.

We have always been open to flexible working and the COVID-19 pandemic provided us with some new options to work in a completely different way. We welcome a conversation about flexible working at the point of interview.


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