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Casual Customer Service Advisors

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Service Advisor - Whole Life Disability

Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£22,571 

NPPV Required:No 

Appointment Type:Permanent 

Location:Bulwell Riverside, Main Street, Bulwell, Nottinghamshire, NG6 8QJ 

Reference:CA2204 

Closing date:15 August 2022 at midnight 


Nottingham City Council Adult Social Care are looking for a Service Advisor to work in Whole Life Disability for 37h per week, on a permanent contract.
 
The starting salary is £22,571 (Level 1) rising to £23,953 (Level 2) on first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time)
 
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
 
Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.
 
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
 
We will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!
 
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
 
We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
 
Nottingham City Council are also committed to safeguarding and promoting the welfare of Children and Vulnerable Adults and we expect all workers to share in this commitment.
 
We have always been open to flexible working and the COVID-19 pandemic provided us with some new options to work in a completely different way. We welcome a conversation about flexible working at the point of interview.
 
TEAM INFORMATION
 
The Whole Life Disability Service supports citizens with physical and learning disabilities from childhood right through to adulthood to ensure a smooth transition between services. The team works closely with Health colleagues to commission and support citizens in a range of services including community support, residential and hospital settings.
 
Service Advisors act as the initial point of contact for citizens and professionals referring into the Whole Life Disability Service. They provide advice, triage and co-ordinate information to enable decision making and risk management on behalf of citizens requesting / requiring access to social care and health services, and help to navigate young people, families and citizens through to the right services based on an assessment of their needs.
 
They are also responsible for a broad range of team functions such as ensuring accurate recording on case systems, signposting citizens and professionals to partner services, escalating high risk cases and referrals, financial monitoring and high level administrative support.
 
Essential Requirements
 
  1. Understanding of social care services, the variety of services available and their referral criteria;
  2. Ability to communicate effectively with a diverse range of customers, including vulnerable citizens and their carers and families, in a helpful and professional manner, demonstrating excellent communication and listening skills and being sensitive to their needs;
  3. Ability to identify and analyse information and situations to identify risk and take appropriate action;
  4. Awareness of the General Data Protection Regulation (GDPR) and other legislation, ensuring confidentiality of information.
 
Please see the Job Description / Person Specification which are attached further down on this page.
 

For informal enquiries please contact asc.vacancies@nottinghamcity.gov.uk. You can also email your telephone number to this address and request a call back to discuss the role.
 
Useful Information for Applicants
 
This post is subject to a DBS Enhanced check with a barred list check.
 
References may be sought prior to interview for safeguarding purposes. You will be advised once the application closing date has passed if this is required.
 
Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.
 
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role.
 
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.
 
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk


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