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Casual Customer Service Advisors

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Family Support Worker Level 2

Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£26,446 

NPPV Required:No 

Appointment Type:Fixed Term 

Location:Broxtowe Children Centre, 18 Stelley Road, Broxtowe, Nottingham , Nottinghamshire, NG8 3AP 

Reference:CA2200 

Closing date:12 August 2022 at midnight 


 The Early Help Team have an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…


Early Help Family Support Worker -Fixed Term until 31st March 2023.



The starting salary is £26,446 (level 1) rising to £28,226 (level 2) on the first years anniversary, subject to satisfactory completion of a probabtion period (pro rata for part time workers).

Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.

Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.

We will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.

Nottingham City Council are also committed to safeguarding and promoting the welfare of Children and Vulnerable Adults and we expect all workers to share in this commitment.

We have always been open to flexible working and the COVID-19 pandemic provided us with some new options to work in a completely different way. We welcome a conversation about flexible working at the point of interview.

As an Early Help Family Support Worker you will need to be able to use a range of evidence based interventions to support parents/ carers, children and young people to improve outcomes and support better life opportunities. Early Help are passionate about ensuring we provide the right support at the right time.

Essential Requirements;
* A Practical knowledge and understanding of child development and the needs of children, young people and families.
* Sound knowledge of safeguarding issues and experience of applying legislation, policy, procedure to practice, including the relevant assessment framework and integrated working.
* Knowledge and understanding of multi agency partnership working and the variety of services available to families.
* Ability to build good working relationships with families and overcome barriers to them engaging.
* Experience of working with vulnerable children, young people and adults, from a variety of backgrounds, in an outcome focused way.
* Ability to use IT systems effectively, including departmental recording systems and windows based technology.


For more information, please view the Job Description and Person Specification which are attached further down on this page.

For informal enquiries please contact: Kerry Reeves or Rachel Howard 
Tel: 0115 876 3888


Useful information for Applicants

This post is subject to a DBS Enhanced check with a barred list check


References may be sought prior to interview for safeguarding purposes. You will be advised once the application closing date has passed if this is required.

Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.

This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role.

Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.


If you have any technical issues completing your application form please contact https://emss.freshdesk.com/support/home
We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.

Nottingham City Council are also committed to safeguarding and promoting the welfare of Children and Vulnerable Adults and we expect all workers to share in this commitment.

We are also open to conversations regarding flexible working options at the point of interview.
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…

Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.

Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.

We will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.

Nottingham City Council are also committed to safeguarding and promoting the welfare of Children and Vulnerable Adults and we expect all workers to share in this commitment.

We have always been open to flexible working and the COVID-19 pandemic provided us with some new options to work in a completely different way. We welcome a conversation about flexible working at the point of interview.


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