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Casual Customer Service Advisors

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Family Wellbeing Worker

Organisation:Leicestershire County Council 

Working Hours: Part Time , Hours per week - 22.2 

Salary:£25,932 - Pro-Rata 

Appointment Type:Permanent 

Location:Venture House , Melton, Leicestershire, LE13 0HN 


Closing date:16 August 2022 at midnight 

There are 2 posts available 1 X 30 hours, 1 X 22.2hours

To improve the outcomes and life chances of children, young people and their families in Leicestershire by:
• Delivering time-limited periods of support, evidence based group work programmes, clinics, drop-ins, etc. to children, young people and families experiencing a range of issues which impact on family functioning and achievement of good outcomes
• Supporting families to access universal provision and become more self-sufficient to avoid the need for more intensive inp
• Level 3 qualification in a relevant subject, e.g. social care, health or childcare, OR substantial experience in providing direct support to families that clearly demonstrates the experience, skills, competencies and knowledge outlined below
• Role specific – Children’s Play-worker (5-11s) - Level 1 or Level 2 Theraplay training, or willingness to undertake such training
• Experience of working with families experiencing difficulties in parenting or behaviour management
• Experience of working with children, young people, and/or families
• Experience of identifying and delivering appropriate evidence-based interventions, groups and clinics
• Experience of using electronic computer systems for case recording
• Experience of working in a multi-agency environment
• Experience of working with voluntary and community sector organisations
• Experience of carrying out assessments, support planning, formulating action plans and reporting outcomes
• Knowledge and awareness of issues which may have an impact on the lives of families such as domestic violence and abuse, mental health difficulties, substance misuse, poverty, housing
• Knowledge of child development and Early Years Foundation Stage
• An understanding of the impact of discrimination on the lives of those from minority ethnic communities and others that experience social exclusion, and an ability to work with people from diverse backgrounds
• Knowledge of Solution Focussed approaches & Signs of Safety
• Ability to engage children, parents and wider family and support networks
• Ability to work with a range of professionals and engage in multi-disciplinary work
• Ability to deliver group-based interventions to support improved outcomes
• Proven ability to recognise Child Protection issues and Safeguarding practice
• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
• Ability to travel to and access a range of buildings, including family homes, in a cost effective way
• Possession of a valid driving licence and access to a vehicle and relevant insurances. However, a reasonable adjustment will be considered for an applicant with a disability
• A flexible approach to working, including out-of-hours, and an ability and willingness to travel to various locations
• The post-holder may be required to attend, from time to time, other training courses, conferences, seminars or meetings as required by his/her own training needs and the needs of the service
This post is the subject of an Enhanced DBS check
Please see the Job Description / Person Specification which are attached further down on this page.

For informal enquires please contact Victoria Herrieven, Tel: 0116 305 3869 Email:
We are on a journey to be an inclusive department where a culture to celebrate equality, diversity and inclusion is embedded and discrimination challenged at every level together as a department.  We warmly welcome those from all cultures, ethnicities and beliefs - this diversity is vital to our journey and is fundamental to our values and enriches the services we offer our children and families. We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
For further information about working for Leicestershire County Council, please click here.    
If you have any technical issues completing your application form please contact 

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