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Technical Support Analyst

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:County Hall, Leicester, Leicestershire, LE3 8RA 


Closing date:14 August 2022 at midnight 

~ An exciting opportunity to work in the Leicestershire County Council's ICT Service Desk Team ~
Technical Support Analysts (2nd Line) – 1 vacancy x Grade 9 post
Salary Range
  £25,932 to £28,152 - Grade 9
This is a great opportunity for an experienced IT professional to join our well-established ICT Service Desk. The post holders will work as a 2nd line Technical Support Analyst on the councils ICT Service Desk alongside experienced IT Infrastructure and Application professionals to assist in meeting the demands of the wider IT Service, as well as ensuring that Leicestershire County Council provides an excellent Service Desk 2nd line support function. We are looking for individuals with plenty of drive and energy to provide excellent customer service returning our service users to full productivity.
The advertised role is a full-time, permanent post working 37 hours per week with the occasional need to work outside of usual 8-5 business hours.
You will:
  • Come with a sound technical background and you will also be willing to learn and keep on top of new innovations in technology.
  • Know how to communicate with service users both internally and externally, I&T teams, as well as key suppliers and partners.
  • As well as having key technical knowledge and skills you will be able to resolve complex incidents and service requests.
  • Take on new challenges and work within a high-performance team to deliver high quality outcomes.
In addition to a competitive salary and annual leave package we offer:
  • Work Life balance * We expect our people to be flexible, but we want you to achieve a good work and home life balance
  • Career Development and Training * We are looking for experience, but we want you to develop and build a career with us
  • A supportive working environment * We will give you the tools needed to achieve results
  • A place where you can be yourself * Our people drive our success and we value their individuality
Applicants must also be in receipt of a full UK category B (Cars) driving license and the use of a motor vehicle that is insured for business/work purposes to travel throughout the region.
Please review and read the Job Description and Person Specification attached further down this page for essential requirements and qualifications for this post. Please ensure your application includes your skills, work experience, and relavent information.
Important Note:
Interviews for this post will be start at the end of August and begining of September 2022.
For informal enquires please contact Stuart Beale, Tel: 0116 3055622 Email:

We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
For further information about working for Leicestershire County Council, please click here.

If you have any technical issues completing your application form please contact

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