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Team Manager - First Response

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 

Salary: £42,552 - £47,031 + market premium.  

Appointment Type:Permanent 

Location:County Hall/Remote Working, Glenfield, Leicester, Leicestershire, LE3 8RA 


Closing date:14 August 2022 at midnight 

If you are interested in a post with us please read on……… 

Specific Role:

First Response service (based centrally at County Hall). 

Our close group of Managers work across our screening and assessment service with small staff teams of up to six. Our Team Managers are supported by a Senior Practitioner in each team who works with social workers to ensure that incoming work is carefully considered and decision making robust and child focused. The Permanent Service Manager focuses on quality, standards and performance, alongside support for you as the Team Manager.

The Team Manager post is in one of our 5 Assessment Teams and benefits from a group of experienced and stable permanent managers and Service Manager who will support you in your induction into this post.


Who we are looking for:
  • You will be an energetic and enthusiastic social work manager who is able to share your enthusiasm and passion for practice with those you manage. We welcome experienced managers or those wanting to enter into a management/leadership role.
  • You will have extensive experience of working in statutory children’s services and an in depth understanding of the interventions required to build safety and protect children from harm.
  • You will be able to evidence your skills and knowledge of creative, innovative and relationship-based social work and demonstrates your ability to lead and manage a skilled workforce.
  • You will have a strong and credible professional reputation.
  • You will be confident in your supervisory skills and oversee learning and development for your team – ensuring they make the most of their CPD time and our learning offer. 
  • You have retained a strong interest in research and the evidence base for practice and are confident about how this can be used in practice
  • Ideally you will already be confident in the application of the Signs of Safety methodology but certainly in the value of relationship-based social work.
  • You will have an in depth understanding of Trauma informed practice and ensuring the child/family are at the centre of everything you and your team do and you have high aspirations for those we serve and support.
  • We want people with energy and people who have a ‘can- do’ attitude; we want people who will help us to build a real culture of reflection and learning and who can support our Social Workers to be the best that they can be. We want team players!
  • We want managers who already see themselves as practice leaders and understand the role they have in nurturing good practice and who are going to contribute to the next phase of our collective development.

We hope this sounds like you!

Our salaries are competitive (£40,701 –£44,964 plus £3,000 market premium) but we know from our own staff that there are other reasons to come to Leicestershire. We hope you agree. We look forward to hearing from you

About Us  
At Leicestershire County Council we are committed to doing our very best for vulnerable children and families; working to make a positive impact on their lives so they can achieve their potential and flourish.

We are focused on being an inclusive Council where a culture to celebrate equality, diversity and inclusion is imbedded and discrimination challenged at every level together as a department and as Council. We warmly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBTQ+) communities, as they are currently underrepresented within our workforce - this diversity is vital to our journey and is fundamental to our values and enriches the service we offer our Children and Families. This includes the importance we place upon workers being able to attend the following groups such as the BAME network, Race Inclusion Board/Race Champions, Disabled workers group and LGBTQ+ Network. With further support being considered on our journey to be inclusive and challenge discrimination on every level. First Response has a service Equality, Diversity and Inclusion panel where an action plan is kept under close review led by a representation across the service. Children and Families Service has a clear Race Equality Strategy ‘We Care’.

We are proud of our Road to Excellence Plan which sets out our key values, behaviours and ambitions. We have embedded the Signs of Safety approach throughout our services and this approach mirrors our values of Aspiration, Being Curious and Collaboration. We are focused on working with families and the networks of family, friends and professionals around children, to work in collaboration to achieve shared goals.

As a Children and Family department we are committed to our vision of becoming a trauma informed responsive department where we believe we are “stronger together” our culture is one of partnership where we look for solutions and recognise the potential impact of trauma on the children and families we work with and on our staff. We will strive to create a safe, compassionate, healing environment demonstrated through relationships based on trust, respect, hope and empathy. We will achieve this through a spirit of curiosity, by nurturing connections through relationships, making a deliberate effort to know and understand people, and by providing hope for growth and recovery.

We are committed to supporting and empowering our staff to be the best workers that they can be. We will give you the support ad resources that you need to work in collaboration with children and families.

We want all our staff to be inspired to go the extra mile. We are doing our best to create the sort of culture where practice excellence can flourish. We want to learn from what works, as much, if not more, than from when things go badly – we are ambitious to create a true ‘learning organisation. So… 

Every year we run three annual conferences for staff to come together and reflect and learn.
Every month each team sets aside time for team learning.
You will receive consistent, regular, and reflective supervision (our performance shows at 100% for managers monthly supervisions with your Service Manager)
You will receive group supervision support and Biweekly managers mtgs with your peers
Twice a year our senior leaders take a week out spending time with social workers observing positive practice and talking to young people and parents and carers about their experience of services
All Social Work England registered workers have three extra Continuous Professional Development days over the year.
Our training offer to social workers is refreshed each year and is highly valued by our staff

We provide course and training to support workforce career progression including Practice Educator Awards, Aspiring Managers Program, and Social Work Apprenticeship Program.

We have a team dedicated to supporting practice excellence who work alongside practitioners offering monthly training and learning, coaching and mentoring to build practitioner confidence, 1:1 or group reflective case discussions, and other support to staff and teams that can be requested.

Our Practice Development Group is well established for practitioners to collaborate on practice development.

We have a Critical Incident Response service for staff which provides independent therapeutic support within 48 hours if you experience a significant traumatic experience within work.

We have a well-respected Wellbeing Service who provide specific support to staff when needed, but also offers events throughout the year. They also hold a weekly 1:1 focused session for children’s social care staff with a qualified therapist and we support our workers to use this service and seeing the strength in doing so.

In all service areas you are expected to work closely with colleagues across team and agency boundaries to ensure that families get the most appropriate level of support. Staff workloads are manageable and are monitored and managed closely. Managers and staff all have regular monthly supervision, and you will be supported in your practice by an experienced senior management team.

We are currently operating a hybrid model of working, which includes office working and working from home. In our Assessment Service you are expected to work your full week of Duty in the office as part of a 5-week rolling rota and the other 4 weeks are flexible amd managed by you with your team. You will be provided with equipment including a laptop and smart phone to enable you to complete your role. We utilise smarter and flexible working policies to support staff to fulfil their roles within flexible circumstances.

For more about working in Leicestershire go to:        

For further information about our services areas:    

For more information about this role please contact Wendy Collins

By the Way A Few More Benefits of working In Leicestershire….
Well regarded employee counselling services
Free car parking
Cycle to work scheme
Paid SW registration
Lease car scheme
Option to purchase of additional leave
Discounts at high-street stores and supermarket shopping
Special offers on leisure activities and gym memberships
Great Canteen for County Hall based workers (which is you!)

For further information about working for Leicestershire County Council, please click here.

If you have any technical issues completing your application form please contact

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