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Casual Customer Service Advisors

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Service Support Assistant

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Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:Mixture of Home Working & based at, County Hall, Glenfield, Leicestershire, LE3 8RF 


Closing date:07 August 2022 at midnight 

This is an opportunity to join the dynamic and expanding business support service within the Children and Family’s department. The Business Support service is about supporting the business of the County Council, providing outstanding service to enable the council to deliver the best for the children and families in Leicestershire. This role offers variety across the service teams and clear career progression for the right candidate.
The health, safety and well-being of our staff and their families, as well as our clients, potential candidates, and the communities we serve, are of great importance to us. We therefore have a hybrid approach to work, which offers a flexibility to office based and remote working, wherever possible.  
Please read the job description and person specification carefully, including how each of the criteria will be assessed. Please ensure that you clearly show how your skills and experience match the requirements that are to be assessed from the application form, giving relevant examples. It is important to relate your skills and experience to the essential requirements and as many of the desirable as you can. Applicant Guidance notes can be found below for further information.    
  • To provide and support efficient and effective database support, referral process and a clerical family response, including database entry tasks to a very high standard within Children and Family services.
  • To apply safeguarding checks to day to day tasks, reading, analysing and highlighting concerns with staff, referrers and families, as directed by a team leader or manager.
  • To undertake basic checks with referrers and families, and data quality activities to support the programmes as directed by a team leader or manager from within the service areas.
  • It is vital to the future of the department that the post holder is flexible in taking on additional tasks, willing to offer help to employees and treats co-operation and support for colleagues as a top priority.
  • Checking and processing invoices for payment, resolving any queries by liaising with internal colleagues and external agencies/service users.
  • Preparation and completion of monthly payment runs for placements, including accurately updating financial information on Mosaic
  • Updating spreadsheets accurately
  • Recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area
  • NVQ 2 or equivalent in literacy and numeracy.
  • Word processing (or equivalent).
  • NVQ 2 in Business Administration or equivalent. Or equivalent level of relevant experience.
  • Previous clerical experience ideally in a public sector setting
  • Experience of using a range of software packages (Microsoft Word, Excel, Powerpoint etc.)
  • Previous reception experience, telephone enquiries and correspondence.
  • Experience of filing and record systems.
  • A good understanding of the importance of monitoring impact and outcomes for the families receiving services from C&FS.
  • Good written and oral communication skills (communicating with members of the public and staff inside and outside of the Service
  • Ability to communicate with employees at all levels, maintaining confidentiality at all times
  • Evidence of establishing and maintaining manual and electronic admin systems.
  • Full understanding of the need to maintain confidentiality.
  • Knowledge of Ofsted inspections and the requirements for Children and Family Services.
  • Good level of verbal and written communication skills.
  • Evidence of numeracy, literacy and statistical analysis skills and presentation skills.
  • Good computer skills, including MS Word, Excel and Access.
  • Presentation skills.
  • Good organisational skills.
  • Ability to deal with sensitive and confidential matters
  • Excellent customer care skills.
  • To produce accurate work to deadlines.
  • To work effectively as a member of a team
  • Remain calm under pressure and ability to use own initiative
  • Ability to prioritise own workload and work under minimum supervision, with a flexible approach.
  • An understanding of, and commitment to Equal Opportunities, and the ability to apply this to all situations
  • Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of the Equality Act 2010.
  • Commitment to the provision of high quality clerical support
  • Interest in learning new skills.
  • A flexible approach to working, including out-of-hours, and an ability and willingness to travel to various locations in a cost efficient way 
Please see the Job Description / Person Specification which are attached further down on this page.    
For informal enquires please contact Debbie Clarke, Tel: 0116 305 5985 Email:      
We are on a journey to be an inclusive department where a culture to celebrate equality, diversity and inclusion is embedded and discrimination challenged at every level together as a department.  We warmly welcome those from all cultures, ethnicities and beliefs - this diversity is vital to our journey and is fundamental to our values and enriches the services we offer our children and families.
   We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.       
For further information about working for Leicestershire County Council, please click 
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