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Warm Homes Support Officer

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£20,856 

Appointment Type:Permanent 

Location:County Hall, Glenfield, Leicester, Leicestershire, LE3 8TB 

Reference:PH0310 

Closing date:29 June 2022 at midnight 


The Leicestershire Warm Homes service sits as part of the Public Health Department Community Delivery arm and is pleased to be recruiting for the position of Warm Homes Support Officer. You will join a small team providing information, advice, and guidance, delivering projects to enable and maintain warm and healthy homes. You will support the raising of awareness of fuel poverty indicators, the service offer and encourage warm home initiatives to support people to maintain their well-being, live independently, comfortably and safely in their homes and reduce incidence of fuel poverty and excess winter deaths linked to cold homes.    
     
The key aims are to respond to referrals for advice received directly from residents or professionals on their behalf and will be split across 2 main workstreams designed to be flexible based on seasonal demand:
* Provide an intermediate level of general energy efficiency information and advice giving by telephone including referring to and administering current projects.
* Deliver promotional and briefing activity to internal teams, external organisations and public facing events about the Warm Homes service offer, fuel poverty and how to access the service.     
    
Currently the role is likely to involve a hybrid model of home and office-based working.     
    
ESSENTIAL REQUIREMENTS: 
  • NVQ2 in Business Administration, equivalent qualification OR relevant demonstrable experience in a customer facing environment
  • Excellent communication skills both written and verbal
  • Able to adapt to deal with a wide range of customers
  
Please see the Job Description / Person Specification which are attached further down on this page.              
      
For informal enquires please contact Tina Potter, Tel: 0116 3056227, Email: tina.potter@leics.gov.uk or  Alex Clark, Tel: 0116 305 0168 Email: alex.clark@leics.gov.uk
      
Warm Homes service webpage:
  
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.  
    
For further information about working for Leicestershire County Council, please click 
here.    
      
If you have any technical issues completing your application form please contact https://emss.freshdesk.com/support/home



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