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Casual Customer Service Advisors

Organisation:Nottingham City Council 

Working Hours: Flexible 

Salary:£9.81 per hour - Pro-Rata 

Appointment Type:Casual 

Location:Nottingham City Council, Nottingham, Nottinghamshire , NG2 3NG 

Reference:NCC0011 

Closing date:31 December 2022 at midnight 

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
    
Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.
     
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
   
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
    
We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
     
Customer Services are looking for flexible and adaptable people to join our pool of casual staff to work in the HM Coroners Practice as a Court Usher.     
 
Candidates will be responsible for setting up visual and audio equipment, meeting attendees and sitting in inquests to support the Coroner when required.  There will also be administrative duties to undertake.
      
ESSENTIAL REQUIREMENTS:
• Excellent IT skills (Setting up audio and visual equipment, confident with using Microsoft teams and other Microsoft packages, Case management system, Outlook etc)
• Able to deliver high levels of customer service showing empathy and understanding.
• High resilience as post holder will be subjected to information that may be detailed and graphic of circumstances relating to death.
• Presentable and smartly dressed, suitable for a court environment.
 
By joining our casual pool, candidates will be put on our database of casual workers. We are looking for candidates to be able to start as soon as possible.
   
Assignments can range from short term (a couple of months) to longer term placements.  
 
This role is based at the Council House, Old Market Square, Nottingham, NG1 2DT.
 
Working hours are normally Monday to Friday 9.00am – 5.00pm, with flexibility required if court finishes later.
 
Rate of pay is £9.99 an hour (gross), plus a holiday entitlement of 12.07% of salary.
 
If you would like further details, please contact Matthew Woods by Email: matthew.woods@nottinghamcity.gov.uk
 
Prospective candidates should complete the application form below, demonstrating how the above essential requirements are met and return this to matthew.woods@nottinghamcity.gov.uk.
      
This advert will remain open and applications will be accepted at any time.  Those applications that meet shortlisting requirements will be contacted by a recruiting manager to arrange an interview.  

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