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Casual Customer Service Advisors

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Team Manager - Customer Service Centre A&C

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£29,208 

Appointment Type:Secondment 

Location:Customer Service Centre, 1st Floor Eastern Annexe, County Hall, Glenfield, Leicestershire, LE3 8ST 

Reference:CR1478 

Closing date:26 May 2022 at midnight 


This is a rare and exciting opportunity to join the Customer service centre management team, within Adult social care, specifically managing the hospital discharge team. The position is offered as a full-time secondment for 6 months.
 
The purpose of this role is to coach, mentor, develop and support a team of Customer Service Advisors enabling them to achieve and exceed the vision, goals, targets and strategic objectives of the department and Council. To achieve and surpass all individual, team and service targets set.  To meet the needs of our customers and enhance their experience when contacting LCC.  We are looking for someone that is well organised, will lead by example, and be self-motivated with a flexible approach to changing demands. Ideally you should be able to prioritise workloads and multi-task effectively.  
 
This post is available as a combination of office and home-working.
 
ESSENTIAL REQUIREMENTS:
 
  • Knowledge and experience of working within Adult social care
  • Demonstrable experience in a role dealing with customers
  • Able to analyse and interpret performance information
  • Can build and maintain effective working relationships with key stakeholders  
  • Able to clearly communicate both verbally and in writing to a variety of audiences
  • Demonstrable experience of being managed and managing staff against targets
  • Experience of working with a variety of ICT systems 
 
DESIRABLE:
  • Knowledge of Systm One
  • Knowledge of LAS
  • Previous experience of supporting discharges from hospital within an Adult social care setting
   
Please see the Job Description / Person Specification which are attached further down on this page. 
 
For informal enquires please contact Kate Wormington, Tel: 0116 305 8025 Email: kate.wormington@leics.gov.uk.
  
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people, and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently underrepresented within our workforce.
 
For further information about working for Leicestershire County Council, please click 
here.
          
If you have any technical issues completing your application form please contact https://emss.freshdesk.com/support/home




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