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Reablement Duty Officer & Programmer

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Fixed Term 

Location:Anstey Frith, County Hall, Glenfield, Leics, LE3 8RL 


Closing date:01 July 2022 at midnight 

Reablement Duty Officer and Programmer - The Home Care Assessment and Reablement Team (HART)
1 x 37 hour Fixed Term post      
Salary Range: 
£20,856 - £22,131
Office Location: Anstey Frith House, County Hall, Glenfield, Leicestershire, LE3 8RL
Why work for the  County Council?
  • Opportunities to join a very good Local Government Pension Scheme
  • Oppotunitites to progress within a large public sector organisation
  • Extensive training and development opportunities  
  • Generous annual leave entittlement
  • Access to staff wellbeing & counselling Service
  • Discounted local gym membership
  • Work for an organisation which 94% of our staff say is a good employer
The HART service helps people return home from hospital, or prevent them from being admitted to hospital, and regain their independence by providing reablement support. Reablement is short term support which helps someone to become as independent as possible for them, by giving them the opportunity, motivation and confidence to relearn or regain some skills for daily living that may have been lost as a result of illness, accident or disability.
The purpose of the job is to be the first point of contact for all internal and external customers to the HART service and to accept initial referrals into the service and triage against the HART criteria. The job is to programme the efficient deployment of culturally appropriate reablement support to meet identified goals and support needs.
  • Clear understanding of the role and function of the local authority and it's customer services
  • Experience of working in a customer facing role
  • Experience within customer service or customer contact centre and direct customer contact via the telephone
  • Ability to communicate effectively - orally and in writing
  • Knowledge of Adult Social Care and it's priorities
  • Organised and able to respond to conflicting demands and to prioritise work
  • Able to identify and record critical information and demonstrate quick thinking and problem solving
  • Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provision of the Equality Act 2010
  • A flexible approach to work
    Please see the Job Description/Person Specification which are attached further down on this page.
    For informal enquires please contact Susan Li, Tel: 0116 3054897 Email:
    We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
    For further information about working for Leicestershire County Council, please click here.

    If you have any technical issues completing your application form please contact

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