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Service Desk Adviser

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£19,701 

Appointment Type:Permanent 

Location:Eastern Annexe, County Hall, Glenfield, Leicestershire, LE3 8SR 

Reference:CR1354 

Closing date:06 February 2022 at midnight 

Permanent Contract
   
The Service Desk provides support to the Payroll, Recruitment and Human Resources teams within the ESC. Newly appointed agents will be offered continued support and on the job training along with excellent Leicestershire County Council conditions of service. We have 1 positions available,  1 x full time at 37 hours per week, maintaining cover within the team between 8.30am - 5.00pm (4.30pm on Fridays).
 
ESSENTIAL REQUIREMENTS:

• GCSE's Grades A-C including English and Maths or equivalent qualification.
• Experience in the use of ICT systems, including Word, Excel and Access.
• Experience of working in a Customer Focused Environment.
• Customer Service Skills.
• Ability to handle all telephone queries, efficiently and professionally.
• Ability to capture, store and accurately retrieve information.
• Listening skills.
• Written and verbal communication skills.
• Numerical skills.
• Proven ability to work effectively as part of a team.

  
Please see the Job Description / Person Specification which are attached further down on this page.
 
For informal enquires please contact Lynda Goodacre Email: lynda.goodacre@emss.org.uk or Call: 0300 3030 222 (option 2) and ask for Lynda Goodacre
 
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
 
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk

Further information for this job

• Job description & personal specification
• Applicant Guidance Notes