Project Support

Closing Date : 12 Aug

View Project Support Details

Trust School Business Manager

Trust Administrator

Closing Date : 22 Aug

View Trust Administrator Details


Closing Date : 19 Aug

View Administrator Details

Casual Customer Service Advisors

< >

Social Work - Business Support Assistant

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:Hinckley Hub, Rugby Road, Hinckley, Leicestershire, LE10 0FR 


Closing date:23 January 2022 at midnight 

To work flexibly as part of a team to provide an efficient, effective and comprehensive county wide administrative business support service across C&FS localities, maintaining a high-quality responsive customer service for both internal and external customers.
  • RSA II or equivalent typing/word processing qualification. 
  • Good standard of written and spoken English and Mathematics to GCSE A-C or equivalent qualification he importance of customer service.
  • Knowledge of the importance of confidentiality.
  • Knowledge of the importance of equal opportunities.
  • Knowledge of the work of Children and Family Services
  • Customer care experience: working with staff, service users, visitors etc. at all levels both within a local authority and externally
  • Working in an administrative, financial, secretarial setting (i.e. experience in a range of clerical and financial tasks incl. word processing, filling, photocopying, faxing, message taking, data input)
  • Using Microsoft Office including Microsoft Outlook, Word, Excel and Power Point to a high standard
  • The preparation / production of reports, spreadsheets, correspondence and other documentation
  • Experience of maintaining computer-based and manual record systems
  • Organising tasks to meet competing priorities
  • Working as a Team
  • Experience of working in a multi-agency/team setting
  • To have excellent communication skills (written and verbal) and to be able to communicate clearly and accurately by telephone and in person with a wide range of people, within and outside the Department.
  • To produce accurate written documents e.g. letters, notes etc.
  • To be self-motivated and able to work on own initiative or as part of a team
  • To work quickly and accurately to deadlines meeting priorities.
  • Willingness to learn and develop new skills and knowledge
  • To have the ability to maintain strict confidentiality at all times
  • To have a flexible approach and the ability to work under pressure
  • Ability to manage sometimes challenging and potentially confrontational situations with continued professionalism
  • Smart appearance commensurate to the duties of the post.
  • The ability to work out of office hours occasionally
  • To be able to travel and work at other bases
Please see the Job Description / Person Specification which are attached further down on this page.
For informal enquires please contact Sharon Wright Email: Tel: 0116 305 5966 
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.We are on a journey to be an inclusive department where a culture to celebrate equality, diversity and inclusion is embedded and discrimination challenged at every level together as a department.  We warmly welcome those from all cultures, ethnicities and beliefs - this diversity is vital to our journey and is fundamental to our values and enriches the services we offer our children and families.
For further information about working for Leicestershire County Council, please click here.


If you have any technical issues completing your application form please contact

Further information for this job