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Casual Customer Service Advisors

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Casual Business Support Officer

This job is closed and is displayed for reference only. 

Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 


NPPV Required:No 

Appointment Type:Casual 

Location:Loxley House , Nottingham , Nottinghamshire, NG23NG 


Closing date:31 May 2022 at midnight 

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…  
Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.   
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.   
We will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!   
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.   
We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.   
We have always been open to flexible working and the COVID-19 pandemic provided us with some new options to work in a completely different way. We welcome a conversation about flexible working at the point of interview.   
The Casual Business Support Team are looking for flexible, adaptable people to join our pool of casual Business Support staff.  We can offer work in a range of clerical, administrative, data and customer services (call handling) roles.  Assignments are council wide, and applicants must be willing to work at any location within the city to meet the requirements of the role. Home working is available in many roles, depending on the assignment.   
Assignments can range from short term to 3 to 6 months with regular, full time hours available. Currently, we are particularly looking for experienced candidates who are available to work full time. Rates of pay are dependent on the role but are typically from £10.99 to £12.89 per hour.   
To provide comprehensive administrative and business support to team or teams within Nottingham City Council.   The candidate must have:
  • Experience of providing efficient and effective administrative/business support
  • Good working knowledge and experience of using a range of office processes, procedures and systems
  • Extensive experience of using the MS Office suite, and ability to use in house IT systems
  • Experience of planning and organising own workload and be able to work flexibly in a pressured environment
  • Ability to work accurately, and produce quality documents from standard formats/maintain accurate records using a range of IT applications
  • Ability to use initiative to identify and actively resolve problems, knowing when to escalate these
  • Strong written and verbal communication skills, with the ability to communicate with a range of people at all levels in a range of formats.
  • Good understand of customer service, with the ability to deal effectively with conflict/difficult situations as they arise.
Experience in a similar role or roles is preferable.   If you have the above skills and are looking to work in a fast paced, varied casual role, then please get in touch.
For more information, please view the Job Description and Person Specification which are attached further down this page. 
For informal enquiries  please Email: with your name and telephone number.
For informal enquiries please contact Nicola Patterson, Tel: 01158762016 Email:   
Useful information for Applicants
Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.

If you have any technical issues completing your application form please contact