Rights of Way Coordinator

Assistant Director - Strategic Commissioning

Personal Assistant

Closing Date : 30 Nov

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Information & Support Coordinator

Organisation:Leicestershire County Council 

Working Hours: Part Time , Hours per week - 30 

Salary:£22,185 - Pro-Rata 

Appointment Type:Permanent 

Location:County Hall, County Hall, Glenfield, Leicester, LE3 8RF 


Closing date:30 November 2021 at midnight 

To work across the service, department and with partners to ensure the needs of families are clarified, and responses are coordinated.

To provide information, signposting and advice to families, professional and colleagues about referral pathways, sources of advice and information, etc.  

  • NVQ Level 3 or equivalent or demonstrable multi-agency experience evidenced against the headings below.
  • Experience of working in an environment dealing with sensitive and confidential information.
  • Experience of providing telephone support and advice to families, asking the right questions to get the information required.
  • Experience of working in a multi-agency environment which involves working in collaboration and partnership with colleagues from a range of agencies and services.
  • Experience of working in children or family services within a health, social care or education context. This may be in either a statutory provider setting, or voluntary/community sector.
  • Experience of working within a performance framework which focuses on the outcomes achieved through activities.
  • Experience of applying threshold criteria to individual cases, of challenging inconsistency, and ensuring that written procedures and guidelines are followed appropriately.
  • A good understanding and working knowledge of the safeguarding agenda.
  • A sound understanding of the range of services on offer in Leicestershire and through national programmes. This would include knowledge of core provision such as parenting and family support, as well as knowledge of for example community based initiatives or sources of support such as religious or community groups.
  • An understanding of the importance of monitoring impact and outcomes for the families receiving early help services.
  • Ability to use Microsoft Office applications including Word, PowerPoint, Access and excel.
  • Able to use case recording systems such as Framework I, Capita, Careworks etc for case noting, researching involvements, etc.
  • Able to prioritise a demanding workload, taking a consistent approach to responding to children, young people, their families and other professionals.
  • Able to follow procedures and guidelines and understand the importance of keeping up to date and accurate records.
  • A skilful communicator, able to convey important information to a range of different audiences which might include children and young people, parents, and professionals from a range of agencies.
  • Confident in own abilities and able to work with minimum supervision, but also able to recognise where support is needed.
  • A flexible approach to work, providing cover for colleagues as required.
  • Excellent interpersonal skills, able to work alongside colleagues from different agencies and services, using a focus of improving outcomes for children and young people to work through any differences or conflicts

Interviews will take place on the 10th December

This post is the subject of a DBS enhanced check for a regulated activity

Please see the Job Description / Person Specification which are attached further down on this page
For informal enquires please contact Joanne White Tel: 0116 305 5302  Email: Joanne.White@leics.gov.uk 

We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce. 
We are on a journey to be an inclusive department where a culture to celebrate equality, diversity and inclusion is embedded and discrimination challenged at every level together as a department.  We warmly welcome those from all cultures, ethnicities and beliefs - this diversity is vital to our journey and is fundamental to our values and enriches the services we offer our children and families.

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