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IT Services Apprentice Technical Specialist

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£19,314 

Appointment Type:Fixed Term 

Location:Room 300, County Hall, Leicester Road, Glenfield, Leicester, Leicestershire, LE3 8SW 

Reference:CR1282 

Closing date:03 November 2021 at midnight 


Fixed Term: 15 Months
   
Salary Range:
 Career Grade scales 3-5 (£18,201 - £19,314)
 
As an Apprentice with I&T, you will have a fantastic opportunity to study and learn in a fast paced environment as well as comlpleting the Business Administrator Apprenticeship Standard. The training we provide will be tailored to your individual needs and will be supported by the Corporate Learning and Development team. You will have the opportunity to develop your skills through gaining practical experience of providing support to users of our highest profile Business applications within the Authority. Duties will include the processing of IT access requests, performing a triage role on incoming requests, and processing simple 1st line calls to a resolution for IT business systems. This is a real opportunity to gain experience in how real world applications are used, supported, configured and maintained, and how they ultimately contribute to the successful provision of Social Care and Education support services to the people of Leicestershire.  
               
ESSENTIAL REQUIREMENTS
  • Education to GCSE Standard at Grades A-C for a minimum of 5 GCSE's
  • Commitment to complete the Business Administration Apprenticeship Standard
  • Practical experience of using computers
  • Able to demonstrate a flexible, innovative and positive approach
  • Can communicate effectively at all levels
  • Strong customer focus
  • Numerate
  • Basic ICT skills
  • Good telephone manner
    
Please see the Job Description / Person Specification which are attached further down on this page.
  
For informal enquires please contact Louise Fortey, Email: Louise.Fortey@leics.gov.uk 
 
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
 
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk

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