In School Support Officer

Personal Assistant

Closing Date : 30 Nov

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Appeals Officer

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Fixed Term 

Location:County Hall, County Hall, Glenfield, Leicester, LE3 8RF 


Closing date:24 October 2021 at midnight 

  • Tosupport the School Appeals Team in the preparation of appeals documentation;
  • To gather information for school appeals
  • To liaise with schools, school admissions and legal services concerning all aspects of appeals administration
  • To provide administrative support for the Service Manager and when necessary to other teams within the service  
  • Education to GCSE ‘C’ or equivalent including English Language and Mathematics
  • Or Equivalent NVQ level in administration 
  • Experience of liaising with customers/clients using a variety of methods
  • Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs.
  • Experience of working in  a customer facing environment or people orientated role
  • Experience ofworking effectively as part ofa team.
  • Experience ofworkingin anenvironment of where confidentiality and security of sensitive informationis required
  • Knowledge and experience of administrative processes and systems
  • Knowledge,understanding and appreciation of confidentialityand security 
  • Knowledge of the geography of the county
  • Ability to interpret information and data.
  • Ability to manage multiple priorities and understanding of good organisational skills.
  • Evidence of working with computer systems to input,store and retrieve data.
  • Ability to communicate positively whether in writing or verbally (including good telephone manner).
  • Ability to respond flexibly to changing demands.
  • Ability to communicate and work successfully with a range of partners, both verbally and in writing.
  • Ability to present accurate information clearly,both written and orally
  • A flexible approach to working, including out-of-hours, and an ability and willingness to travel to various locations.
  • Knowledge and understanding of the importance of confidentiality and the requirements of the General Data Protection Regulations (GDPR)
  • Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of Equality Act 2010
  • To ensure that all duties and responsibilities are carried out in accordance with Council policies and procedures, in particular those on equalities and diversity, health and safety and finance
Please see the Job Description / Person Specification which are attached further down on this page
For informal enquires please contact Gurjit Bahra Tel: 0116 305 6324 Email: 

We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce. 
We are on a journey to be an inclusive department where a culture to celebrate equality, diversity and inclusion is embedded and discrimination challenged at every level together as a department.  We warmly welcome those from all cultures, ethnicities and beliefs - this diversity is vital to our journey and is fundamental to our values and enriches the services we offer our children and families.
For further information about working for Leicestershire County Council, please click here.
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Further information for this job