In School Support Officer

Personal Assistant

Closing Date : 30 Nov

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Customer Service Assistant

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Part Time , Hours per week - 23 

Salary:£19,701 - Pro-Rata 

Appointment Type:Permanent 

Location:County Hall, Glenfield, Leicestershire, LE3 8RA 

Reference:CR1262 

Closing date:17 October 2021 at midnight 


Contract type: Permanent

Salary: Grade 6 £19,701 (pro-rata 23 hours per week)
Post ref: CR1262

 Leicestershire County Council are looking for an approachable, customer-focused individual to work as part of a dedicated customer service team based at County Hall Main Reception. You will have a varied workday, greeting visitors, liaising with meeting organisers and colleagues to ensure that all visitors have an outstanding experience. You will offer advice, support, and assistance to members of the public in relation to application forms and general enquiries. You will also support call-handling for the main switchboard, providing information, dealing with enquiries, and connecting and directing calls to staff members and service teams.

The post is part time, working 23 hours per week over 3 days (currently Monday to Wednesday).

 ESSENTIAL REQUIREMENTS:

 Qualifications

 NVQ 2 In customer services/equivalent relevant qualification, or relevant experience in a customer facing environment

Experience

  • Liaising with customers/clients using a variety of methods.
  • Demonstrates excellence customer care
  • Working in a customer facing environment or “people” orientated role.
  • Experience of accurately capturing, storing and retrieving information

Skills and Competencies

  • Excellent communication skills, both written & verbal.
  • Well developed listening skills with the ability to take in a broad range of information.
  • Able to capture, store & accurately retrieve information to meet customer needs.
  • Computer literate - MS Office, databases

 Please see the Job Description / Person Specification which are attached further down on this page

 For informal enquires please contact Steve Grant Tel: 0116 305 9012 Email: steve.grant@leics.gov.uk

 If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk