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Children's Services Agent

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£20,496 

Appointment Type:Permanent 

Location:County Hall, County Hall, Glenfield, Leicester, LE3 8RF 

Reference:CYP1531 

Closing date:03 October 2021 at midnight 


The health and safety of our staff and their families, as well as our clients, potential candidates, and the communities we serve, are of the utmost importance to us. We therefore have a hybrid approach to work, which offers where possible a flexible schedule for office based roles, and remote working.
  
We are on a journey to be an inclusive department where a culture to celebrate equality, diversity and inclusion is embedded and discrimination challenged at every level together as a department.  We warmly welcome those from all cultures, ethnicities and beliefs - this diversity is vital to our journey and is fundamental to our values and enriches the services we offer our children and families.
  
JOB PURPOSE:
To act as the first point of contact for Children’s Social Care and Early Help Service Users, by phone, email, web, fax or post. To work with a range of internal and external agencies to ensure the safeguarding of children and young people and referral to services to achieve the best outcomes for the child. Provide the best quality service for all First Response Children’s Duty service users, maintaining professional standards and responding to queries appropriately
  
ESSENTIAL REQUIREMENTS: 
  • NVQ2 in Customer Services or equivalent relevant qualification
  • Or Relevant experience in a customer facing environment
  • Or Demonstrable experience identified within the section below
  • Must have experience of communicating with children and young people and their families and professionals from different agencies.
  • Must have experience of working in stressful environments and within a team
  • Must have experience of handling sensitive information and accurate recording
  • Must have an understanding of children and their families and their needs including services available
  • Must be able to analyse and interpret information
  • Must be able to handle sensitive and distressing information
  • Must be able to prioritise own workload and work to tight timescales
  • Must be able to work under own initiative
  • Must be able to maintain a professional demeanour
  • Must be computer literate and be an able typist
  • An understanding of, and commitment to Equal Opportunities, and the ability to apply this to all situations
 
Please see the Job Description / Person Specification which are attached further down on this page.
 
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
 
For informal enquires please contact Lee Adams, Tel: 0116 305 54983 Email: Lee.Adams@leics.gov.uk 
 
For further information about working for Leicestershire County Council, please click here.
 
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk


Further information for this job