In School Support Officer

Personal Assistant

Closing Date : 30 Nov

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Service Support Assistant

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:County Hall, Glenfield, Leicester, Leicestershire, LE3 8RA 


Closing date:17 October 2021 at midnight 

Previous applicants need not apply
The health and safety of our staff and their families, as well as our clients, potential candidates, and the communities we serve, are of the utmost importance to us. We therefore have a hybrid approach to work, which offers where possible a flexible schedule for office based roles, and remote working.

Please read the job description and person specification carefully, including how each of the criteria will be assessed. Please ensure that you clearly show how your skills and experience match the requirements that are to be assessed from the application form, giving relevant examples. It is important to relate your skills and experience to the essential requirements and as many of the desirable as you can.
 Applicant Guidance notes can be found below for further information.


We have various post's available from permanent, fixed term, full time & part time. 
  • To provide and support efficient and effective database support, referral process and a clerical family response, including database entry tasks to a very high standard within Children and Family services.
  • To apply safeguarding checks to day to day tasks, reading, analysing and highlighting concerns with staff, referrers and families, as directed by a team leader or manager.
  • To undertake basic checks with referrers and families, and data quality activities to support the programmes as directed by a team leader or manager from within the service areas.
  • It is vital to the future of the department that the post holder is flexible in taking on additional tasks, willing to offer help to employees and treats co-operation and support for colleagues as a top priority.
  • Recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area.
  • NVQ 2 or equivalent in literacy and numeracy.
  • NVQ 2 in Business Administration or equivalent. Or equivalent level of relevant experience.
  • Experience of using a range of software packages (Microsoft Word, Excel, Powerpoint etc.)
  • Previous reception experience, telephone enquiries and correspondence.
  • A good understanding of the importance of monitoring impact and outcomes for the families receiving services from C&FS.
  • Evidence of establishing and maintaining manual and electronic admin systems.
  • Full understanding of the need to maintain confidentiality.
  • Knowledge of Ofsted inspections and the requirements for Children and Family Services.
  • Evidence of numeracy, literacy and statistical analysis skills and presentation skills.
  • Excellent customer care skills.
  • To produce accurate work to deadlines.
  • Ability to prioritise own workload and work under minimum supervision, with a flexible approach.
  • Interest in learning new skills.
Please see the Job Description / Person Specification which are attached further down on this page.
For informal enquires please contact Rachel Condon, Tel: 0116 305 8061Email: 
We are on a journey to be an inclusive department where a culture to celebrate equality, diversity and inclusion is embedded and discrimination challenged at every level together as a department.  We warmly welcome those from all cultures, ethnicities and beliefs - this diversity is vital to our journey and is fundamental to our values and enriches the services we offer our children and families.
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
For further information about working for Leicestershire County Council, please click here.
If you have any technical issues completing your application form please contact

Further information for this job