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Casual Customer Service Advisors

Organisation:Nottingham City Council 

Working Hours: Flexible 

Salary:£9.81 per hour - Pro-Rata 

Appointment Type:Casual 

Location:Nottingham City Council, Nottingham, Nottinghamshire , NG2 3NG 


Closing date:31 December 2021 at midnight 

Customer Services are looking for flexible and adaptable people to join our pool of casual staff to work in a dedicated Customer Service team acting as a first point of contact for customer enquiries, service requests and complaints relating to a wide range of transactional services delivered by Nottingham City Council. 


  • Strong communication and interpersonal skills, with the ability to:   - communicate effectively with a wide range of customers   - understand issues for the customers perspective   - manage difficult conversations calmly and effectively
  • Good IT skills (Microsoft Office, Outlook etc)
  • Able to deliver high levels of customer service.
  • Committed to the Council's Customer Charter

Previous experience is preferable, although this would depend on the skills of the candidate.

By joining our casual pool, candidates will be put on our database of casual workers and matched, based on their skills, to the right assignment when it becomes available.  We are looking for candidates to be able to start as soon as possible.

Assignments can range from short term (a couple of months) to longer term placements and both full and part-time work, with regular hours, is available.  Colleagues will work on a rota which may include occasional weekends, working from home or at any Nottingham City Council building, depending on the assignment. Rate of pay is £9.81 an hour (gross), plus a holiday entitlement of 12.07% of salary.

If you would like further details of the type of work available, please contact Matthew Woods by email matthew.woods@nottinghamcity.gov.uk

Prospective candidates should complete the application form below and return this to matthew.woods@nottinghamcity.gov.uk.        

This advert will remain open and applications will be accepted and processed at any time.  Those applications that meet shortlisting requirements will be contacted by a recruiting manager to arrange an interview. 

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