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Customer Service Officer

This job is closed and is displayed for reference only. 

Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£19,698 

NPPV Required:No 

Appointment Type:Fixed Term 

Location:Eastcroft, London Road, Nottingham, Nottinghamshire, NG2 3AH 

Reference:CO1303-E 

Closing date:14 January 2021 at midnight 


Customer Support Officer - Energy Services
 
Fixed Term for 12 Months
   
The starting salary is £19,698 (level 1) rising to £20,493 (level 2) on first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time)
Please ensure you read our Terms and Conditions Information which includes advice on pay, annual leave and hours of working.
    
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
    
There has never been a better time to join Nottingham City Council. Known for inclusivity and innovation, we have also won a host of Employee Benefits Awards, are a leading employer of Apprentices and we are continually working around the clock to deliver high quality services for Nottingham’s citizens, visitors and investors.
    
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
    
Join an organisation that gives you extra – we will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!
        
An opportunity has arisen to join the Energy Services Customer Service Team on a fixed term 12 month contract. In this role, you will be a first point of contact within Energy Services for Commercial and Domestic customers primarily via the telephone, but also through other channels appropriate to the demand. You will be required to proactively contact both new and existing Commercial and Domestic customers to support commercial growth activity and respond to queries.
          
To provide support for the wider contact centre where necessary, customer contact activities for Citizens; identifying the needs of those customers at first point of contact and then to address that need effectively and efficiently, or else by referring the customer to the appropriate department, partner or external organisation.
          
To undertake a range of administrative duties to support the Customer Services team, Commercial, and Business development officers.
       
You will be working in a fast paced environment where focus and attention to detail while under pressure are essential. 
        
ESSENTIAL REQUIREMENTS: 
  • Customer Service Experience
  • Complaints Handling Experience
  • Ability to multi-task, prioritise, and manage time effectively
  • Strong communication skills both written and verbal
  • Adhere to General Data Protection Regulations
  • Strong administration skills
  • Good team player
  • Able to work from home using own internet connection
Desirable:
  • Able to work under minimal supervision
  • Energy Industry Experience
    
For informal enquiries please contact David Nicoll, Tel: 07548159143 Email: david.nicoll@nottinghamcity.gov.uk 
    
This role requires you to participate in the on call rota. 
     
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role. 
    
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve.As a result of our commitment to this agenda, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.
     
We particularly welcome applicants from Black, Asian and Minority Ethnic (BAME) communities and applicants that consider themselves disabled as these groups are currently under represented within our workforce.
     
Nottingham City Council is open to conversations regarding flexible working options at the point of interview.
       
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
We will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We have always been open to flexible working and the COVID-19 pandemic provided us with some new options to work in a completely different way. We welcome a conversation about flexible working at the point of interview.