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Service Support Assistant

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Fixed Term 

Location:County Hall, Glenfield, Leicestershire, LE3 8RA 


Closing date:04 August 2020 at midnight 

This vacancy will be providing support to a project within the Unaccompanied Asylum Seeking Children section of our Children in Care Service, and was previously advertised alongside the Multi Agency Risk Assessment Conferences assistant role (CYP1142) – if you previously applied for this role, you need not re-apply.


This is a fixed term (12 month) role       

A start-date in September is anticipated.     
  • To provide and support efficient and effective database entry tasks to a very high standard within Children & Family Services.
  • To apply safeguarding checks to day to day tasks, reading, analysing and highlighting concerns with staff, referrers and families, as directed by a team leader or manager.
  • To undertake basic checks with referrers and families, and data quality activities to support the programmes as directed by a team leader or manager from within the service areas.
  • To support other project team members with any additional tasks they require assistance with
  • It is vital to the future of the department that the post holder is flexible in taking on additional tasks, willing to offer help to employees and treats co-operation and support for colleagues as a top priority.            
  • Experience of minuting professional meetings
  • Recognised Academic Qualifications e.g. GCSE, A Levels, Vocational Qualifications, Professional/Further Education Qualifications in relevant area
  • NVQ 2 or equivalent in literacy and numeracy
  • Word processing (or equivalent)
  • NVQ 2 in Business Administration or equivalent or equivalent level of relevant experience
  • Previous clerical experience ideally in a public sector setting
  • Experience of using a range of software packages (Microsoft Word, Excel, PowerPoint etc.)
  • Previous experience of handling telephone enquiries and correspondence
  • Experience of filing and record systems
  • A good understanding of the importance of monitoring impact and outcomes for the families receiving services from C&FS
  • Good written and oral communication skills (communicating with members of the public and staff inside and outside of the Service).
  • Ability to communicate with employees at all levels, maintaining confidentiality at all times
  • Full understanding of the need to maintain confidentiality
  • Knowledge of Ofsted inspections and the requirements for Children and Family Services
  • Good level of verbal and written communication skills
  • Evidence of numeracy, literacy and statistical analysis skills
  • Good computer skills, including MS Word, Excel and Access
  • Presentation skills
  • Good organisational skills
  • Ability to deal with sensitive and confidential matters
  • Excellent customer care skills
  • To produce accurate work to deadlines
  • To work effectively as a member of a team
  • Remain calm under pressure and ability to use own initiative
  • Ability to prioritise own workload and work under minimum supervision, with a flexible approach.

Please see the Job Description / Person Specification which are attached further down on this page.
For informal enquires please contact Lee Adams  Tel: 0116 305 4983 
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
For further information about working for Leicestershire County Council, please click here.
If you have any technical issues completing your application form please contact

Further information for this job