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Training and Quality Lead

This job is closed and is displayed for reference only. 


Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:ESPO, Grove Park, Barnsdale Way, Enderby, Leciester, LE191ES 


Closing date:20 September 2020 at midnight 

We are looking for someone to fill our new post of Training and quality Lead to develop, implement, and monitor frameworks for coaching and training within our Customer Services Team here at ESPO. You will support the development and implementation of customer service training programmes while monitoring the quality and continuous improvement of the service.
What we’re looking for from you:  
We are looking for someone with previous experience in developing and delivering coaching and improvement programmes to individuals and teams. You will enjoy developing relationships, embedding change, and working in an environment where you are able to take ownership and align yourself with business goals.  
You will also have:
  • Significant training and quality monitoring experience in a complex multi-channel and multi-disciplinary Contact Centre Operations.
  • Significant experience in developing and delivering coaching and improvement programmes
  • Knowledge of best practise and service delivery in contact centres
  • Ability to develop and deliver training material to individuals and teams  
For further details on the requirements of the role please see the attached job description.
We are accepting CV’s for this post, but a supporting statement outlining your skills and experience for the post is also required.
For informal queries please contact Rachael Stone Browning on r.stonebrowning@espo.org

Further information for this job