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Support Officer

This job is closed and is displayed for reference only. 

Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£19,171 

NPPV Required:No 

Appointment Type:Fixed Term 

Location:Housing Aid, 135 Lower Parliament Street, Nottingham, Nottinghamshire, NG1 1EE 

Reference:CA0916 

Closing date:19 April 2019 at midnight 


Contract Type: Fixed term until March 2020
            
The starting salary is £19,171(Level One) rising to £19,945 (Level Two) on the first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time workers).
         
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…

    
There has never been a better time to join Nottingham City Council. Known for inclusivity and innovation, we have also won a host of Employee Benefits Awards, are a leading employer of Apprentices and we are continually working around the clock to deliver high quality services for Nottingham’s citizens, visitors and investors.
   
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
    
Join an organisation that gives you extra – we will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!
      
Nottingham City Council is committed to safeguarding and promoting the welfare of Children and Vulnerable Adults and we expect all workers to share in this commitment.
             
ESSENTIAL REQUIREMENTS:
 
• Ability to carry out visits to various temporary accommodation placements, to obtain information
• Ability to advocate, negotiate on behalf of and represent citizens at service delivery level
• Knowledge of welfare and housing benefit payments and entitlements including knowledge of resolution of benefits enquiries such as [but not exclusively] back dated claims, new claims, income maximisation.
• Understanding of good partnership working and how to work effectively within a multi-agency team
• Must be assertive, enthusiastic and self motivated and have the ability to work on own initiative and to prioritise workload to deliver targets.
• Must demonstrate a commitment to the implementation of Nottingham City Council’s Equality and Diversity Policy
                                      
For more information, please view the Job Description and Person Specification which are attached further down on this page.
         
For informal enquiries please contact Novlette Lewis, Tel: 0115 8761116 Email: novlette.lewis@nottinghamcity.gov.uk
                 
Useful information for Applicants
This post is subject to an Enhanced DBS check.
    
References may be sought prior to interview for safeguarding purposes. You will be advised once the application closing date has passed if this is required.
      
Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role
         
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment to this agenda, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed
        
We particularly welcome applicants from Black, Asian and Minority Ethnic (BAME) communities and applicants that consider themselves disabled as these groups are currently under represented within our workforce.
     

Nottingham City Council is open to conversations regarding flexible working options at the point of interview.
             
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment to this agenda, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed
We particularly welcome applicants from Black, Asian and Minority Ethnic (BAME) communities and applicants that consider themselves disabled as these groups are currently under represented within our workforce.
• Ability to carry out visits to various temporary accommodation placements, to obtain information
• Ability to advocate, negotiate on behalf of and represent citizens at service delivery level
• Knowledge of welfare and housing benefit payments and entitlements including knowledge of resolution of benefits enquiries such as [but not exclusively] back dated claims, new claims, income maximisation.
• Understanding of good partnership working and how to work effectively within a multi-agency team
• Must be assertive, enthusiastic and self motivated and have the ability to work on own initiative and to prioritise workload to deliver targets.
• Must demonstrate a commitment to the implementation of Nottingham City Council’s Equality and Diversity Policy