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Support Assistant

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Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 


NPPV Required:No 

Appointment Type:Permanent 

Location:Wilford Hill, Loughborough Road, West Bridgeford, Nottingham, Nottinghamshire, NG27FE 


Closing date:13 September 2019 at midnight 

We have two Cemeteries Support Assistant vacancies, one is a full time permanent vacancy and one is a full time secondment until 31st May 2021.
The starting salary is £19,171 (level 1) rising to £19,945 (level 2) on first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time).
Please ensure you read our Terms and Conditions Information which includes advice on pay, annual leave and house of working.
The Business Support team at Wilford Hill is responsible for administering around 2,000 cremations and 800 burials per year. The post holder(s) will directly support the Council’s commercial approach and will undertake a wide range of administrative duties in relation to the day to day operation of the Cemetery service, including the booking of cremations and burials, collection and receipt of payments, responding to letters and emails and answering the telephone. The post holder(s) will also be the first point of contact for visitors to the main office including bereaved families, funeral directors and citizens making general enquiries.
• Ability to work accurately, efficiently and understand and interpret a wide range of data.
• Ability to work under pressure and to meet regular demanding deadlines.
• Ability to communicate effectively at all levels both orally and in writing with a wide range of people including colleagues, senior colleagues, citizens, bereaved families and funeral directors.
• Ability to deal with highly emotive situations sensitively, tactfully and with professionalism.
• High levels of numeracy in order to manage various payments, receipts and invoicing.
For informal enquiries please contact Liz Wilson-Smith, Tel: 0115 876 3446 Email:
Nottingham City Council is open to conversations regarding flexible working options at the point of interview.
If you have any technical issues completing your application form please contact