Learning Support Assistants

Learning Support Assistants for Communication & Interaction Unit


Closing Date : 30 Oct

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Service Support Assistant

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Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:County Hall, Glenfield, Leicestershire, LE3 8RA 


Closing date:21 October 2020 at midnight 

Please note - This vacancy will be providing support to Multi Agency Risk Assessment Conferences and would be subject to police vetting
An overview of the MARAC role:
A Multi-Agency Risk Assessment Conference (MARAC) is a victim focused information sharing and risk management meeting attended by all key agencies, where high risk cases are discussed. The role of the MARAC is to facilitate, monitor and evaluate effective information sharing to enable appropriate actions to be taken to increase public safety. In a single meeting, MARAC combines up to date risk information with a timely assessment of a victim's needs and links those directly to the provision of appropriate services for all those involved in a domestic abuse case: victim, children and perpetrator.
This support role plays a critical part in capturing the minutes at the meeting and recording them on the child’s file; the role is currently being undertaken virtually, as with many Business Support roles.
• To provide and support efficient and effective database entry tasks to a very high standard within Children & Family Services.
• To apply safeguarding checks to day to day tasks, reading, analysing and highlighting concerns with staff, referrers and families, as directed by a team leader or manager.
• To undertake basic checks with referrers and families, and data quality activities to support the programmes as directed by a team leader or manager from within the service areas.
• It is vital to the future of the department that the post holder is flexible in taking on additional tasks, willing to offer help to employees and treats co-operation and support for colleagues as a top priority.
  • Experience of minuting professional meetings
  • Recognised Academic Qualifications e.g. GCSE, A Levels, Vocational Qualifications, Professional/Further Education Qualifications in relevant area
  • NVQ 2 or equivalent in literacy and numeracy
  • Word processing (or equivalent)
  • NVQ 2 in Business Administration or equivalent or equivalent level of relevant experience
  • Previous clerical experience ideally in a public sector setting
  • Experience of using a range of software packages (Microsoft Word, Excel, PowerPoint etc.)
  • Precious reception experience, telephone enquiries and correspondence
  • Experience of filing and record systems
  • A good understanding of the importance of monitoring impact and outcomes for the families receiving services from C&FS
  • Good written and oral communication skills (communicating with members of the public and staff inside and outside of the Service).
  • Ability to communicate with employees at all levels, maintaining confidentiality at all times
  • Evidence of establishing and maintaining manual and electronic admin systems
  • Full understanding of the need to maintain confidentiality
  • Knowledge of Ofsted inspections and the requirements for Children and Family Services
  • Good level of verbal and written communication skills
  • Evidence of numeracy, literacy and statistical analysis skills
  • Good computer skills, including MS Word, Excel and Access
  • Presentation skills
  • Good organisational skills
  • Ability to deal with sensitive and confidential matters
  • Excellent customer care skills
  • To produce accurate work to deadlines
  • To work effectively as a member of a team
  • Remain calm under pressure and ability to use own initiative
  • Ability to prioritise own workload and work under minimum supervision, with a flexible approach.

Interviews for this role will take place on October 29th

Please see the Job Description / Person Specification which are attached further down on this page.
For informal enquires please contact Shellie Miskella Emailshellie.miskella@leics.gov.uk Tel:  0116 305 5029/ Lee Adams Lee.adams@leics.gov.uk  Tel: 0116 305 4983 or Sam Chouhan Email:sam.chouhan@leics.gov.uk Tel: 0116 305 0345
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
For further information about working for Leicestershire County Council, please click here.
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk

Further information for this job