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Service Development Manager

This job is closed and is displayed for reference only. 

Organisation:National Association of Child Contact Centres 

Working Hours: Full Time , Hours per week - 37 

Salary:£31,601- £35,444  

Appointment Type:Permanent 

Location:National Association of Child Contact Centres, Friary Chambers, 36-34 Friar Lane, Nottingham, Nottinghamshire, NG1 6DQ 


Closing date:23 March 2018 at midnight 

Salary Details: £31,601- £35,444
Working Hours: 37 hours per week (Monday – Friday)
National Association of Child Contact Centres (NACCC) wishes to recruit a Service Development Manager.
NACCC, a national charity, based in Nottingham supports over 350 child contact centres throughout England, Wales, and NI. We are looking for an enthusiastic, passionate, hardworking individual to join us in Nottingham who is a qualified Social Worker.
Reporting to the CEO the role of the NACCC Service Development Manager is to ensure that the services delivered by NACCC, to the Child Contact Centres they accredit, and the assessors achieve an outstanding level of performance and quality.  
You will have some experience in delivering training, raising standards, and giving high quality advice with robust performance management.
The role requires a high level of leadership skills, data interpretation skills, and the ability to support up to 20 assessors to improve the performance and quality of their work so that it becomes routinely outstanding.  The organisation of work, including the allocation of centres to assessors, the training of contact centre staff, maintaining a high throughput of assessments and prioritising incoming demands on your limited time, is a key requisite competency. Ensuring CCC’s are accredited in a timely manner.
That staff and volunteers are trained and members are supported and advised particularly around child protection issues.  
The Post holder will also support the CEO and Trustees in delivery of the business plan and updating of policies and procedures.
The role will develop a strategic approach to how NACCC engages with the CCCs
For an application packs and informal enquiries please contact Donna Moreland on Tel: 0115 948 4557 or email:
Or download the attached application pack and return your completed applications to
Closing date for applications is 5pm Friday 23rd March 2018.
Interviews are expected to be held 20th April 2018 tbc.