Head Teacher

Closing Date : 10 Feb

View Head Teacher Details

Cover Supervisor

Closing Date : 29 Jan

View Cover Supervisor Details

Class Teachers Permanent/Temporary

Teaching Assistant

Closing Date : 27 Jan

View Teaching Assistant Details

< >

Service Centre Manager

Organisation:ESPO 

Working Hours: Full Time , Hours per week - 37 

Salary:£32,094 

Appointment Type:Permanent 

Location:ESPO, Grove Park, Barnsdale Way, Enderby, Leicester, LE19 1ES 

Reference:ESPO0195 

Closing date:26 January 2020 at midnight 


This is a great opportunity for an experienced Contact Centre Manager with a can do attitude. We are looking for a motivated individual to join our team. The successful candidate will effectively lead, coach, and manage day to day operational activity and performance of the Customer Service Team Leaders and team members, ensuring that they have the tools to achieve and exceed the vision, goals, targets and strategic objectives of the department and the organisation.
              
The role requires a range of skills including;
• Operational Service Management
• Influencing and delivering change programmes
• Recruitment and development of staff
• Effective resource and demand management
• Training and development     
     
The ideal candidate will have substantial experience within a customer service environment and be experienced in managing and leading change.
     
Essential Requirements:
• ILM Level 3/5 Management qualification
• Significant management experience in a complex multi-channel and multi-disciplinary Contact Centre Operations.
• Significant experience in delivering and exceeding service KPI’s and Service Level Agreements.
• Implementing and ensuring adherence to resource scheduling and contact centre operating procedures
• Analysing demand and identifying solutions to reduce demand.
      
For informal queries please contact Rachael Stone Browning on r.stone-browning@espo.org
   
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce
  
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk
X
X
X
• Operational Service Management
• Influencing and delivering change programmes
• Recruitment and development of staff
• Effective resource and demand management
• Training and development     
• ILM Level 3/5 Management qualification
• Significant management experience in a complex multi-channel and multi-disciplinary Contact Centre Operations.
• Significant experience in delivering and exceeding service KPI’s and Service Level Agreements.
• Implementing and ensuring adherence to resource scheduling and contact centre operating procedures
• Analysing demand and identifying solutions to reduce demand.
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce
  
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk


Further information for this job

Apply for this job

Other things you can do with this job

Search options