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Service Advisor - Whole Life Disability

This job is closed and is displayed for reference only. 

Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 


NPPV Required:No 

Appointment Type:Permanent 

Location:Clifton Cornerstone, Southchurch Drive, Clifton, Nottingham, NG11 8EW 


Closing date:28 January 2020 at midnight 

There are two permanent positions available to work as a Service Advisor within the Whole Life Disability Teams, based at Bulwell Riverside or Clifton Cornerstone.
The starting salary is £21,589 (Level One) rising to £22,911 (Level Two) on the first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time workers)
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
There has never been a better time to join Nottingham City Council. Known for inclusivity and innovation, we have also won a host of Employee Benefits Awards, are a leading employer of Apprentices and we are continually working around the clock to deliver high quality services for Nottingham’s citizens, visitors and investors.
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
Join an organisation that gives you extra – we will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!
Whole Life Disability
The Whole Life Disability Service supports citizens with physical and learning disabilities from childhood right through to adulthood to ensure a smooth transition between services. The team works closely with Health colleagues to commission and support citizens in a range of services including community support, residential and hospital settings.
Service Advisors act as the initial point of contact for citizens and professionals referring into the Whole Life Disability Service. They provide advice, triage and co-ordinate information to enable decision making and risk management on behalf of citizens requesting / requiring access to social care and health services, and help to navigate young people, families and citizens through to the right services based on an assessment of their needs.
They are also responsible for a broad range of team functions such as ensuring accurate recording on case systems, signposting citizens and professionals to partner services, escalating high risk cases and referrals, financial monitoring and high level administrative support.
Essential Requirements
  1. Understanding of social care services, the variety of services available and their referral criteria;
  2. Ability to communicate effectively with a diverse range of customers, including vulnerable citizens and their carers and families, in a helpful and professional manner, demonstrating excellent communication and listening skills and being sensitive to their needs;
  3. Ability to identify and analyse information and situations to identify risk and take appropriate action;
  4. Awareness of the General Data Protection Regulation (GDPR) and other legislation, ensuring confidentiality of information.
For more information, please view the Job Description and Person Specification, which are attached further down on this page.
For informal enquiries please contact the Business Performance Team at asc.vacancies@nottinghamcity.gov.uk . You can also email us your telephone number to request a call back to discuss the role.
Useful information for Applicants

Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role.
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment to this agenda, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed
We particularly welcome applicants from Black, Asian and Minority Ethnic (BAME) communities and applicants that consider themselves disabled as these groups are currently under represented within our workforce.
Nottingham City Council is open to conversations regarding flexible working options at the point of interview.
If you have any technical issues completing your application form please contact