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Quality Assurance and Service Improvement Officer

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:County Hall , Glenfield, Leicester, Leicestershire, LE3 8RA 


Closing date:27 August 2019 at midnight 

• To support the delivery and development of the department's Quality Assurance and Improvement Framework with a particular focus on developing and implementing improvement activities and tools.  
• Analysing and evaluating the outputs from a range of improvement activities, including performance data, audits, the child's voice and staff surveys.
• Supporting the workforce to be ready for external inspection.
• Educated to degree (or equivalent) level in a relevant subject OR demonstrable experience identified within the section below.
• Experience in leading or managing a project or programme in local government or other complex organisation.
• Experience in contributing to change in a local government or other complex organisation and supporting staff through change.
• Experience in writing reports for senior managers and strategic boards and providing appropriate advice and support to them.
• Experience in analysing and interpreting quantitative or qualitative data and present findings to a wide range of audiences.
• Experience in the use of ICT to manage the collection, storage and analysis of data and proficient user of Microsoft Office.
• Experience in designing solutions related to systems, processes, assets or similar.
• Effectively working in teams and across networks to achieve results.
• Knowledge and good understanding of performance management, continuous improvement, quality assurance and service improvement tools.
• Knowledge and good understand of methodologies and techniques to collect and analyse qualitative data.
• Have a clear understanding of local government drivers and structures.
• Excellent co-ordination and organisational skills and ability to work under pressure with minimal supervision.
• Good interpersonal skills and ability to develop effective networks.
• Excellent analytical ability and attention to detail.
• Demonstrate effective problem-solving skills and the ability to use own initiative.
• Ability to thinking strategically and develop innovative solutions and an aptitude for developing new skills and using new tools.
• Able to gain the confidence of senior managers in the County Council and staff.
• Ability to communicate complex issues concisely and effectively to a wide range of audiences in different formats.
An enhanced barred list DBS check for children and adults is a requirement of this positon.
Please see the full Job Description / Person Specification which are attached further down on this page.
For informal enquires please contact Catherine Dye Tel:  0116 305 0958 Email: catherine.dye@leics.gov.uk 
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk