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Processing and Enforcement Officer

This job is closed and is displayed for reference only. 

Organisation:NCC 

Working Hours: Full Time , Hours per week - 37 

Salary:£18,672 

NPPV Required:No 

Appointment Type:Permanent 

Location:Byron House, Maid Marian Way, Nottingham, Nottingham, NG1 6HS 

Reference:CO0707 

Closing date:22 February 2019 at midnight 


Starting salary is £18,672 rising to £19,446 on first year anniversary, subject to satisfactory completion of a probation period. Please ensure you read our Terms and Conditions Information which includes advice on pay, annual leave and house of working. 
   
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…   
  
There has never been a better time to join Nottingham City Council. Known for inclusivity and innovation, we have also won a host of Employee Benefits Awards, are a leading employer of Apprentices and we are continually working around the clock to deliver high quality services for Nottingham’s citizens, visitors and investors.
    
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.  Join an organisation that gives you extra – we will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free! 
          
We are looking for highly customer-orientated individuals to join our team.  The successful candidates should demonstrate that they have excellent written and verbal communication skills, are able to learn a subject from a position of zero knowledge and have a detailed knowledge of computer systems. In addition strong motivational skills to ensure that personal deadlines are met, working with minimum supervision and being an active team member are important.
           
The successful candidates will be dealing with enquiries over the telephone and in writing with regards to Penalty Charge Notices/Fixed Penalty Notices therefore, being able to interrogate records and give accurate information is paramount. As this is a front-line service, you should have excellent customer services skills and be able to deal with irate customers in a calm, tactful, diplomatic and logical manner.
         
If you feel that, you have the necessary skills and experience we would look forward to hearing from you. For more information, please view the Job Description and Person Specification which are attached further down on this page.
          
For informal enquiries please contact recruiting Manager Tanya Wesson, Tel: 01158761966 Email: tanya.wesson@nottinghamcity.gov.uk
            
Useful information for Applicants:
Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.
         
This role requires you to participate in the on call rota. 
             
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. We particularly welcome applicants from Black and Minority Ethnic (BME) communities and applicants that consider themselves disabled as these groups are currently under represented within our workforce.  Nottingham City Council is open to conversations regarding flexible working options at the point of interview. 
                        
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk