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Network Performance Officer

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:Leicestershire County Council, Arbor Road, Croft, Leicestershire, LE93GE 


Closing date:27 August 2019 at midnight 

Salary Details: Grade 11 - Salary £32,094 pa
The Network Performance Officer role is to support the delivery of the Council’s responsibility and the function of the Network Management Service through the collating, analysing and reporting information related to the operation of the service and the associated performance of the network.
Main duties & responsibilities include:
• To deputise for the Network Manager as appropriate
• To advise and support the Network Coordinators and line manage the Technicians to implement an effective Permit scheme
• To support the Network Manager in the development of processes, protocols and service plans to operate and improve the Service.
• To collect, analyse and report information related to customer enquiries and information-flow to stakeholders. Respond to, and ensure resolution of issues, providing timely feedback to customers.
• To collect, analyse and report information related to the core functions of the service:
     o Customer and Stakeholder Management
     o Network Activities & Coordination
     o Network Compliance and Enforcement
     o Traffic Management & Network Control
     o Payment & Reconciliation
• To identify any areas of significant change in relation to the functions carried out within the Service and develop Plans to mitigate for the impact of these changes.
• To identify areas of improvement:
     o in the control of temporary activities on the network, including compliance to regulations, codes of practice and permit conditions.
     o relating to the improvement notices and prosecutions to minimise impact on the performance of the network
• To collate data on fines, penalties and other related sanctions, and evaluate opportunities to resolve reoccurring non-compliance by organisations or individuals undertaking temporary activities on the network.
• To develop and maintain a Service Evaluation Framework with measures, data and reports for the Service to evaluate the efficiency and effectiveness of each function and the overall service delivery.
• To collect, analyse and report information related to the performance of the network within Leicestershire and relate this to the functions of the service.
• To oversee the administration of improvement notices and prosecutions, including penalties, to ensure this is being undertaken efficiently.
• To investigate the type and nature of enquiries into the Service to identify areas of development to improve access to information and reduce enquiries.
For full details, please see the Job Description / Person Specification which are attached further down on this page.
For informal enquires please contact Nigel Westerman Tel: 0116 3052302 Email: nigel.westerman@leics.gov.uk
Leicestershire County Council is committed to Smarter Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service. We are supportive of flexible working and candidates who wish to discuss this should contact Nigel Westerman (recruiting manager) to discuss what is possible for this role.
Please apply sending us your CV as well a supporting statement, detailing how you meet the requirements of the post. The supporting statement should be no longer than 500 words and be incorporated into your CV, to form a single document.   
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk 

Further information for this job