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Licensing Support Officer

This job is closed and is displayed for reference only. 

Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£19,698 

NPPV Required:No 

Appointment Type:Permanent 

Location:Byron House , Maid Marian Way , Nottingham , Nottinghamshire , NG1 6HS 

Reference:CO1373-E 

Closing date:10 May 2021 at midnight 


1 Permenant Full-time 37 hours Licensing Support Officer
    
The starting salary is £19,698 (Level rising to £20,493 (Level Two) on the first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time workers).
 
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
   
Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.
  
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
  
We will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!
   
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
       
We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
        
We have always been open to flexible working and the COVID-19 pandemic provided us with some new options to work in a completely different way. We welcome a conversation about flexible working at the point of interview.
       
The role of Licensing Support Officer will support the Housing Licensing and Complaince team based within HMO licensing.  The main purpose of the role will be to process license applications received. 
      
You will need to be confident in responding to all types of general enquires in writing, face to face and over the telephone. 
        
Daily tasks for this role are :
Retrieving and  inputting data to process license applications
Processing payments and refunds electronically and manually over the telephone
Making and receiving telepghone calls to and from applicants, landlords and agencies
Dealing with ASB complaints
Working with a range of software packages
             
ESSENTIAL REQUIREMENTS: 
  • Ability to record and enter accurate data into a computer and to follow procedure to generate documents.
  • Ability to prioritise and manage own workload with the ability to work under pressure.
  • Knowledge and ability to use a range of IT systems including a variety of software packages in order to word process documents, maintain databases, update cleanse information and use this informaiton to genrate documents.
  • Experience in providing customer service with the ability to commincate effectively and in writing, face to face and over the telephone.
  • The drive and self motivation to work towards team and individual targets to contribute effectively without constant supervision.
For more information, please view the Job Description and Person Specification which are attached further down on this page.
  
For informal enquiries please contact Lisa Franklin, Tel: 01158 765792Email: lisa.franklin@nottinghamcity.gov.uk
 
Useful information for Applicants
Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.
     
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role.
  
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.
 
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
We will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We have always been open to flexible working and the COVID-19 pandemic provided us with some new options to work in a completely different way. We welcome a conversation about flexible working at the point of interview.