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ICT Apprentice (Service Desk)

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 

Salary:National Minimum Wage (for 18 to 20 year olds paid 

Appointment Type:Apprenticeship 

Location:County Hall,, Leicester Road, Glenfield, , Leicester, Leicestershire, LE3 8RA 

Reference:CR0571 

Closing date:28 February 2019 at midnight 

Contract Type: Fixed Term Apprenticeship for 12 months contract length
Salary Details: Salary will be minimum wage in line with National and LCC Apprenticeship guidelines
               
This Apprenticeship will provide an entry point into a large corporate ICT environment and will build a solid grounding in service delivery in an operational ICT department. The successful candidate will experience different work types within a large IT department with the majority of experiences coming from the core delivery of Service Desk and 1st line support. Sharpen your ICT skills and experiences with us in preparation for your future ICT career.
        
Role:
To work in one or more sections of LCC Information & Technology department to gain experience in Technical Service Delivery practices including; IT Service Support (Service Desk), IT Asset Management, and IT infrastructure management. To carry out duties associated with the section in which the apprentice is working at a level appropriate to the trainee’s experience. To gain an understanding of how the team functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the designated training scheme.
       
ESSENTIAL REQUIREMENTS:
• Willingness to work towards an NVQ Level 2 or 3
• Familiarity with Microsoft Office tools (Word, Excel and Outlook).
• Fluent written and spoken English language skills.
• Minimum of 5 GCSE’s or equivalent to include computer studies or IT, Maths and English        
                           
Please see the Job Description / Person Specification which are attached further down on this page.
              
For informal enquires please contact Stuart Beale, Customer Support Team Manager, Email: stuart.beale@leics.gov.uk 
        
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT+) communities, as they are currently under represented within our workforce.
           
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk

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ESSENTIAL REQUIREMENTS:
• Willingness to work towards an NVQ Level 2 or 3
• Familiarity with Microsoft Office tools (Word, Excel and Outlook).
• Fluent written and spoken English language skills.
• Minimum of 5 GCSE’s or equivalent to include computer studies or IT, Maths and English

Further information for this job

• Working for Leicestershire County Council
• ICT Apprentice Job Description
• Applicant Guidance Notes