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Health and Social Care Officer

Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£21,589 

NPPV Required:No 

Appointment Type:Permanent 

Location:Dragon Court, Woolsthorpe Depot, Nottingham, Nottinghamshire, NG8 3PB 

Reference:CA1176 

Closing date:15 December 2019 at midnight 


We have three permanent opportunities to work at Nottingham Health and Care Point, within Adult Social Care.
  
There are two full time positions available, and one part time position (working the second half of the week).
  
The starting salary is £21,589 (Level One) rising to £22,911 (Level Two) on the first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time workers).
  
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
  
There has never been a better time to join Nottingham City Council. Known for inclusivity and innovation, we have also won a host of Employee Benefits Awards, are a leading employer of Apprentices and we are continually working around the clock to deliver high quality services for Nottingham’s citizens, visitors and investors.
  
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
   
Join an organisation that gives you extra – we will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!
             
Job Purpose
Health and Social Care Officers (HSCOs) are responsible for triaging, co-ordinating and providing information and advice to citizens and professionals over the phone. This is to enable decision making and risk management on behalf of citizens requesting / requiring access to Adult Social Care. HSCOs support citizens and professionals to navigate through to the right services based on a telephone assessment of their needs.
HSCOs assist in the delivery of an efficient and effective referral service for vulnerable adults, sometimes with complex needs and / or difficult and unpredictable situations. Applicants should have a good understanding of the variety of services that are available to meet the individual's needs.
      
How to Apply:
Applicants should submit their CV and covering letter as one document outlining how their current skills, knowledge and experience meets the essential requirements listed below. Please limit your personal statement to 500 words.
   
Applicants should remove any personal details from their CV and Covering Letter (including their name), as part of our commitment to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.
      
ESSENTIAL REQUIREMENTS: 
• Highly developed organisational, administrative and negotiating skills including a thorough understanding of customer care issues
• To be diplomatic and approachable with the ability to develop positive relationships and have an awareness of the barriers that may affect communication.
      
For more information, please view the Job Description and Person Specification which are attached further down on this page.
   
For informal enquiries please contact the Business Performance Team at asc.vacancies@nottinghamcity.gov.uk. You can also email us your telephone number to request a call back to discuss the role.
  
Useful information for Applicants
:
    
Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.
         
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role.

Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment to this agenda, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.
 
We particularly welcome applicants from Black, Asian and Minority Ethnic (BAME) communities and applicants that consider themselves disabled as these groups are currently under represented within our workforce.
      
Nottingham City Council is open to conversations regarding flexible working options at the point of interview.
             
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk


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