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First Contact Plus Advisor

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:County Hall, Glenfield, Leicester, Leics, LE3 8RL 


Closing date:22 November 2020 at midnight 

This is an exciting opportunity to join the busy First Contact Plus Team, Public Health Department. The key role is to deal with referrals for preventative services from professionals & the public. By then undertaking a triage telephone call, residents of Leicestershire can be supported with an offer of information & advice, signposting or onward referral to a partner agency. In addition the successful candidate is required to undertake the role of 'pathway expert' and maintain links with a number of key agencies.
  • NVQ2 Business Admin or equivalent qualification OR demonstrable relevant experience in a customer facing environment
  • Experience of liaising with customers using a variety of methods
  • Demonstrating excellent customer care
  • Experience of accurately capturing, storing and retrieving data
  • Excellent commuication skills
  • Active listening skills
  • Computer literate
Please see the Job Description / Person Specification which are attached further down on this page.
For informal enquires please contact Danny Saines, Tel: 0116 3052477 Email:
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
For further information about working for Leicestershire County Council, please click here.
If you have any technical issues completing your application form please contact

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