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First Contact Plus Advisor

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:County Hall, Glenfield, Leicester, Leics, LE3 8RL 


Closing date:23 February 2020 at midnight 

Contract Type: There are 2 posts available - 1 is full-time (37 hpw) and 1 is 18.5 hpw (weds - friday). Both posts are permanent
This is an exciting opportunity to join the busy First Contact Plus Service, Public Health Department. The successful applicant will be dealing with referrals made from both members of the public and professionals for a range of low level needs. Referrals received are triaged over the telephone, resulting in delivery of information and advice, signposting or making an onward referral to the relevant service.
• NVQ in Business Administration OR relevant experience in a customer facing environment
• Ability to delver excellent customer care
• Active listening skills
• Ability to capture and record accurate information
• Excellent computer skills to include working on CRM's
Please see the Job Description / Person Specification which are attached further down on this page.
For informal enquires please contact Danny Saines, Tel:  0116 3052477 Email: danny.saines@leics.gov.uk
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
For further information about working for Leicestershire County Council, please click here.
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk

Further information for this job