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Pre/After School Care Manager

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First Contact Plus Advisor

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£19,947 

Appointment Type:Fixed Term 

Location:Anstey Frith House, County Hall, Glenfield, Leics, LE3 8RL 

Reference:PH0127 

Closing date:23 February 2020 at midnight 


Contract Type: Fixed Term for up to 2 years 
    
This is an exciting opportunity to join the busy First Contact Plus Service, Public Health Department. The successful applicant will be dealing with referrals received from both members of the public & professionals for a wide range of low level needs. There is also a focus on referrals for supporting people to keep warm by accessing funds available. The service conducts triage telephone calls with individuals and provides information & advice, signposting or onward referrals to a wide range of agencies.
  
ESSENTIAL REQUIREMENTS:
• NVQ2 in Business & Admonition or relevant experience in customer facing environment
• Ability to deliver excellent customer care
• Active listening skills
• Ability to capture & record accurate information
• Excellent computer skills to include working with CRM's
                        

Please see the Job Description / Person Specification which are attached further down on this page.
    
For informal enquires please contact Danny Saines, Tel: 0116 305 2477 Email: Danny.Saines@leics.gov.uk   
     
We
particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
   
For further information about working for Leicestershire County Council, please click here.
    
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk


Further information for this job