Clerk to Governors

Closing Date : 01 Nov

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First Contact Plus Advisor

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£19,947 

Appointment Type:Permanent 

Location:Anstey Frith House, County Hall, Glenfield, Leicestershire, LE3 2RW 

Reference:PH0117 

Closing date:18 October 2019 at midnight 


This is an exciting opportunity to join the First Contact Plus Service and make a difference to residents of Leicestershire age 16+. You will be responsible for managing a busy caseload and making calls to the customer to 'triage' the level of support required. The key elements of the role are to deliver information, advice, signposting and also making onward referrals to a range of partner agencies.      
    
ESSENTIAL REQUIREMENTS:
• NVQ2 in Business Admin AND/OR relevant demonstrable experience in a customer facing environment
• Experience of liaising with customers using a variety of methods
• Demonstrating excellent customer care
• Working in a customer facing environment
• Experience of accurately capturing and receiving information to support customer needs
• Excellent communication skills
• Active listening skills
• Ability to capture and store information accurately
• Well-developed IT skills
• Ability to deal with all types of customers tactfully & diplomatically
• Ability to work as part of a team
                
Please see the Job Description / Person Specification which are attached further down on this page.     
    
For informal enquires please contact Danny Saines, Tel: 0116 305 2477 Email: danny.saines@leics.gov.uk
              
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.         
            
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk