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Estates Rents Assistant

This job is closed and is displayed for reference only. 

Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£19,171 

NPPV Required:No 

Appointment Type:Permanent 

Location:Loxley House, Station Street, Nottingham, Nottinghamshire, NG2 3NG 

Reference:DG0195 

Closing date:10 December 2019 at midnight 


  
The starting salary is £19,171 (level 1) rising to £19,945 (level 2) on first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time)
Please ensure you read our Terms and Conditions Information which includes advice on pay, annual leave and hours of working.
  
Describe here what the daily activities of the role are:
• Daily debt chasing on rent and service charge arrears to improve income recovery
• Weekly arrears update to budget managers to highlight issues and request actions
• Monthly arrears meeting with property managers to resolve outstanding queries
• Quarterly billing for service charge and raising credit notes where appropriate
• Dealing with tenants disputes and liaising with property managers to provide timely solutions              
        
ESSENTIAL REQUIREMENTS:
 
• Experience in providing proactive and effective debt management and income recovery
• Experience of dealing with difficult conversations with customers with tact to enable positive resolutions
• Ability to actively problem solve and implement solutions in a focussed and positive way
       
For informal enquiries please contact Mandy BryceTel: 0115 876 4214 Email: mandy.bryce@nottinghamcity.gov.uk
  
This role requires you to participate in the on call rota. 
   
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role.
  
Nottingham City Council is open to conversations regarding flexible working options at the point of interview.
                             
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk