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Debt Recovery Assistant

Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£19,171 

NPPV Required:No 

Appointment Type:Permanent 

Location:Loxley House, Station Street, Nottingham, Nottinghamshire, NG2 3NG 

Reference:DG0201 

Closing date:17 January 2020 at midnight 



Previous applicants who applied for the (Estates Rents Assistant DG0195) please do not re-apply.

The starting salary is £19,171 (level 1) rising to £19,945 (level 2) on first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time).t an eciting oortunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
 
There has never been a better time to join Nottingham City Council. Known for inclusivity and innovation, we have also won a host of Employee Benefits Awards, are a leading employer of Apprentices and we are continually working around the clock to deliver high quality services for Nottingham’s citizens, visitors and investors.

Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.

Join an organisation that gives you extra – we will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities.  We recruit for diversity and value difference.

The role will work with the Debt Recovery Officer to support the income management and debt recovery of our £30m Commercial rent and service charge Portfolio.

The ideal candidate that we are looking fro will have the prior debt chasing and income recovery experience, have the proactive approach to actively resolve customer disputes and demonstrates assertive attitude towards difficult conversations to achieve positive outcomes.

The main duties of this role will involve the following tasks:
-Daily debt chasing on rent and service charge arrears to improve income recovery
-Weekly arrears update to budget managers to highlight issues and request actions
-Monthly arrears meeting with property managers to resolve outstanding queries
-Quarterly billing for service charge and raising credit notes where appropriate
-Dealing with tenants disputes and liaising with property managers to provide timely solutions


The essential requirement:
-Experience in providing proactive and effective debt management and income recovery

For more information, please view the Job Description and Person Specification which are attached further down on this page.

For informal enquiries please contact Mandy Bryce, Tel: 0115 8764214 Email: mandy.bryce@nottinghamcity.gov.uk

Useful information for Applicants

Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.

This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role.

This role requires you to participate in the on call rota.

Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.

Nottingham City Council is open to conversations regarding flexible working options at the point of interview.

If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities.  We recruit for diversity and value difference.



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