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Customer Service Advisor

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:Customer Service Centre, 1st Floor Eastern Annexe, County Hall, Glenfield, Leicestershire, LE3 8ST 


Closing date:02 October 2020 at midnight 

Customer Service Advisor – Full time 37 hours per week
Adult Social Care
Salary: £19,947 per annum
We have exciting opportunities to join Leicestershire County Council as a Customer Service Advisor within our busy Customer Service team.
The Customer Service department is the first point of contact for Adult Social Care and our advisors play a crucial and fundamental role in advising, guiding and supporting service users.
This role will be to handle a variety of complex and emotive enquiries for Adult Social Care via inbound / outbound calls and emails. This role is demanding, and challenging so resilience is essential. We’re looking for individuals that can multi-task, pay attention to detail and make sound decisions in identifying risk.
Ideally applicants will be able to demonstrate an understanding and have relevant experience in Adult Social Care. We are looking for team players with excellent Customer service skills, well developed listening skills and information gathering techniques. You’ll have experience of handling queries via phone and email. You’re easily able to build rapport, work at pace and take and record accurate customer information into relevant systems.
You’ll be expected to achieve all the performance standards you’d anticipate working in a busy fast-paced team. The role will be based both remotely from home and at County Hall in Glenfield.
The hours of work are between 8:30am-5pm Mon-Thurs and 8:30am-4:30pm on Fridays.
Successful candidates are required to attend 6 weeks of induction training which will be based at County Hall in Glenfield, Leics.
Working within the Customer Service team will give you the opportunity improve the lives and well-being of the people in Leicestershire. We are committed to ensure you receive the right training and on-the-job support to enable you to fulfil your role to the best of your ability. 
  • Experience of handling customers queries via the phone and via email
  • Excellent verbal and written communication
  • Experience in delivering excellent Customer Service
  • Able to record critical information accurately
  • Experience of working in adult social care
Please see the Job Description / Person Specification which are attached further down on this page.    
For informal enquires please email Derrabella Hadley – derrabella.hadley@leics.gov.uk  
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk

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