Clerk to Governors

Closing Date : 01 Nov

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Customer Service Advisor - Sport and Leisure (Front Of House)

This job is closed and is displayed for reference only. 

Organisation:Nottingham City Council 

Working Hours: Part Time , Hours per week - 30 

Salary:£18,426 - Pro-Rata 

NPPV Required:No 

Appointment Type:Permanent 

Location:Harvey Hadden Sports Village, Wigman Road , Nottingham, Nottinghamshire, NG8 4PB 

Reference:CO0970-E 

Closing date:20 October 2019 at midnight 


The starting salary is £18,426 (Level One) rising to £18,795 (Level Two) on the first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time workers).
                           
Harvey Hadden Sports Village our newest facility has a opportunity to join our team as a Customer Service Advisor. Members of our team need to have a can-do attitude and always look to go out of their way to enhance the customer experience and give everyone an exceptional experience. This means having a great personality in a fast-paced environment is essential for the role. The role will involve greeting and serving our guests at front of house as well as being the main point of contact for all enquiries at the facility. As part of the team you will be trained to sell our great value membership packages to Customers advising them on which products will offer them best value for money. The role will involve a number of administrative tasks so good IT, multitasking and organisational skills are essential. You will be someone with a passion for providing great customer service and the ability to manage each customer as an individual, selling the variety of services we provide. You will have good IT skills and whilst a background in Sport is not essential being a good team player and the ability to manage a varied workload is a must for our already thriving team.

    
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
     
There has never been a better time to join Nottingham City Council. Known for inclusivity and innovation, we have also won a host of Employee Benefits Awards, are a leading employer of Apprentices and we are continually working around the clock to deliver high quality services for Nottingham’s citizens, visitors and investors.
   
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
  
Join an organisation that gives you extra – we will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!
      
ESSENTIAL REQUIREMENTS: 
• Excellent communication skills being able to sell products to customers on the phone, via social media, email or by touring the facility
• Deal with direct customer enquiries, bookings, payments and complaints (Telephone, email and written) providing resolution or referral where appropriate
• To Support the facility in working towards set targets on income, usage, sales and customer satisfaction
     
For more information, please view the Job Description and Person Specification which are attached further down on this page.
    
For informal enquiries please contact Andrew Miller, Tel: 079 4906 1133 Email: andrew.miller@nottinghamcity.gov.uk
            
Useful information for Applicants:
Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.
   
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role
          
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment to this agenda, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.
          
We particularly welcome applicants from Black, Asian and Minority Ethnic (BAME) communities and applicants that consider themselves disabled as these groups are currently under represented within our workforce.
                  
Nottingham City Council is open to conversations regarding flexible working options at the point of interview.
               
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk
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• Excellent communication skills being able to sell products to customers on the phone, via social media ,email or by touring the facility
• Deal with direct customer enquiries, bookings, payments and complaints (Telephone,email and written) providing resolution or referral where appropriate
• To Support the facility in working towards set targets on income,usage, sales and customer satisfaction
environment
fast-paced
involve
organisational