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Customer Experience Manager

This job is closed and is displayed for reference only. 


Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:ESPO, Grove Park, Barnsdale Way, Enderby, Leicester, LE19 1ES 


Closing date:24 February 2019 at midnight 

We are looking for someone to fill our new post of Head of Customer Experience and to lead ESPO’s customer experience function, with the aim of developing best in class customer satisfaction. By shaping how we communicate and do business with our customers, you will optimise the customer journey across our teams and shape the skills and competencies for the future.
What we’re looking for from you:
We are looking for someone with previous management experience in a customer contact centre. You will enjoy developing relationships, embedding change, and working in an environment where you are able to take ownership and align yourself with business goals.
You will also have:
  • Exceptional organisational skills and a keen eye for detail
  • Strong commercial acumen
  • A clear understanding of customer relationship management
  • An analytical mind and demonstrable ability to solve complex problems
  • A track record of building personalised relationships with stakeholders
What's in it for you?
For the right person, this job represents an exciting opportunity to join a successful company and be a key player in steering its future. In addition to a competitive salary, you will also receive generous annual leave, flexible working, a company pension scheme and all the usual tech required to be at your best.