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Customer Experience Improvement Lead

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£35,727 

Appointment Type:Fixed Term 

Location:County Hall, Glenfield, Leicester, Leicestershire, LE3 8RA 

Reference:AC1107 

Closing date:14 August 2019 at midnight 


Customer Experience Improvement Lead - fixed term for up to 12 months
                        
Leicestershire County Council's Adults and Communities Department has created an exciting new role to drive further improvements in customer satisfaction. As Customer Experience Improvement Lead, you will build an in-depth understanding of satisfaction, and develop plans to effect change where required.
              
You will ensure that service improvement is informed by and co-produced with the authority's customers, and work closely with internal functions and external partner organisations.
• Have experience of designing performance frameworks and undertaking research and analysis
• Be able to work with stakeholders to identify, design, and implement solutions to business issues  
• Be a skilled communicator, problem-solver and self-starter
• Understanding pf social care
                                        
Please see the job description and person specification which are attached further down on this page.
                  
For informal enquires please contact Kate Revell, Tel: 0116 305 8331 Email: kate.revell@leics.gov.uk
           
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
                          
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk
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• Have experience of designing performance frameworks and undertaking research and analysis
• Be able to work with stakeholders to identify, design, and implement solutions to business issues  
• Be a skilled communicator, problem-solver and self-starter
• Understanding pf social care