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Customer Experience Associate

This job is closed and is displayed for reference only. 

Organisation:ESPO 

Working Hours: Full Time , Hours per week - 37 

Salary:£19,947 

Appointment Type:Permanent 

Location:ESPO, Barnsdale Way, Enderby, Leicester, LE19 1ES 

Reference:ESPO0216 

Closing date:07 August 2020 at midnight 


At ESPO we provide ourselves on delivering excellent customer service, we are looking for individuals who are passionate about providing great service. In this role you will be the first point of contact for our customers, and deal with a range of enquiries from product information, ordering and resolving queries on behalf of the customer.
        
Essential Requirements:
  • You will need to be able to give exceptional service
  • Be able to use a range of computer systems and liaise with internal and external customers
  • Accurately record customer data and be able to complete a range of administrative activities to support customer resolution.
  • Work to and achieve targets
  • Engage with both customers and colleagues
  • Engage and demonstrate the values of ESPO
            
You will ideally have previous experience of working in a fast paced call centre or customer facing experience, and be a team player, with excellent communication skills. You will need to identify and take ownership of issues to ensure enquiries are resolved quickly and effectively


Further information for this job