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Customer Advisor

This job is closed and is displayed for reference only. 

Organisation:Nottingham City Council 

Working Hours: Full Time , Hours per week - 37 


NPPV Required:No 

Appointment Type:Permanent 

Location:Nottingham Tennis Centre, Univeristy Blvd, Nottingham, Nottinghamshire, NG7 2QH 


Closing date:21 April 2019 at midnight 

Starting salary is £17,173 rising to £17,681 on first year anniversary, subject to satisfactory completion of a probation period.
Please ensure you read our Terms and Conditions Information which includes advice on pay, annual leave and hours of working.
Are you a highly motivated Sales Person? Do you thrive on working towards and achieving targets? If so, then we want to hear from you!
We are looking for a candidate to lead on the Sales and Retention strategies for Nottingham Tennis Centre. You will provide World Class customer service, meeting and exceeding customer needs. You will be responsible for booking appointments and selling memberships, with targets set on a monthly basis as well as planning and completing outreach and lead generation. You will also be responsible for the retention and engagement of our customers, leading on challenges and competitions tailored to suit our customer base and working towards income and attendance targets at the facility.    
A key part of the role will be to actively encourage customer enquiries about Fitness memberships and generate leads to convert in to membership sales.    
Experience in taking enquiries by phone, email or social media is essential.    
You must be able to provide an engaging, goal-orientated tour of the facilities recommending suitable memberships and services, based on a thorough needs analysis.      
Must be able to work Early, Evenings and Weekends as part of the role.  
• Experience of Sales - Being able to sell Health and Fitness membership packages and work towards set targets and KPI's.
• Assertive, motivated, enthusiastic and flexible with the ability to work as part of a team.
For informal enquiries please contact Steve Mills, Assistant Operations Officer, Tel: 0115 876 1600 Email: steve.mills@nottinghamcity.gov.uk        
Nottingham City Council is open to conversations regarding flexible working options at the point of interview.
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk