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Contract Support Officer

This job is closed and is displayed for reference only. 


Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:Barnsdale Way, Grove Park, Leicester, Leicestershire, LE19 1ES 


Closing date:12 July 2020 at midnight 

Salary Range: £19,947 to £21,168

ESPO are looking to appoint a Contract Support Officer to join their Energy team based at Grove Park, Enderby.
Reporting to the Category Manager the Contract Support Officer will be part of a team responsible for the delivery of a complete managed procurement service to their public sector customer portfolio.
The Energy category scope covers gas, electricity, as well as heating and automotive fuels, LPG and metering contracts.
This role predominantly handles queries between our customers and the suppliers, therefore experience within a Customer Service environment and/ or the energy industry would be an advantage.
  • GCSE Grades A - C in English & Maths or equivalent
  • Relevant experience in a Customer Service or customer focussed role (if within the energy industry would be an advantage).
  • Experience of analysing data sets, reports etc.
  • Ability to organise & prioritise a variable workload and to set and follow up realistic deadlines.
  • Ability to establish and maintain good working relationships with customers, colleagues, suppliers & other contacts and to be assertive when necessary.
  • Excellent written and oral skills, including a confident telephone manner and ability to draft correspondence independently or with limited support.
  • Excellent IT skills, specifically Windows, MS Office, Word, Excel and Power Point (including but not limited to the use of formulae and the generation of graphs and charts).
Please see the Job Description / Person Specification which are attached further down on this page.
For informal enquires please contact Andrew Stanford, Tel: 07792 303987 Email:
To find out more about working for ESPO please visit Information about working for ESPO
If you have any technical issues completing your application form please contact

Further information for this job