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Care Bureau Coordinator (Weekends)

This job is closed and is displayed for reference only. 

Organisation:Nottingham City Council 

Working Hours: Part Time , Hours per week - 15 

Salary:£19,171 - Pro-Rata 

NPPV Required:No 

Appointment Type:Permanent 

Location:Dragon Court, Woolsthorpe Depot, Nottingham, Nottinghamshire, NG8 3PB 


Closing date:18 February 2020 at midnight 

There is one permanent position to work as a Care Bureau Coordinator for 15h per week.
Hours will be worked between 3:00pm and 11:00pm every Saturday and Sunday.
The starting salary is £19,171 (Level One) rising to £19,945 (Level Two) on the first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time workers).
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
There has never been a better time to join Nottingham City Council. Known for inclusivity and innovation, we have also won a host of Employee Benefits Awards, are a leading employer of Apprentices and we are continually working around the clock to deliver high quality services for Nottingham’s citizens, visitors and investors. Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
Join an organisation that gives you extra – we will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!
Job Purpose
The Care Bureau is based at Dragon Court in Bilborough, and receives incoming enquiries via telephone and email regarding Homecare and other packages of care.
The main responsibilities of the role are:
• To provide an effective and efficient 'scheduling' and 'routing' service of all confirmed care bookings, referrals and requests received from Care Bureau Advisors, members of the public, commissioners, health/assessment colleagues, citizens and Adult Social Care Provision employees.
• Ensuring that ‘out of hours’ queries are dealt with escalating emergencies to senior colleagues according to agreed procedures.
• To process and allocate care visits on  receipt of urgent referrals and re-assign work in the event of staff absence.
• To ensure accuracy and confidentiality of data/information is maintained at all times.
This is a challenging but rewarding role within a fast paced service area, and would suit someone who can work accurately and efficiently both on their own and as part of a team.
• Ability to search, process and maintain manual and computerised records, including numerical calculations.
• Ability to assist in resolving and monitoring complex customer queries or complaints.
• Track record and aptitude to work in teams on a multiple range of duties, preferably commercially orientated.
• Ability to respect, and maintain confidentiality
For more information, please view the Job Description and Person Specification which are attached further down on this page.
For informal enquiries please contact the Business Performance Team at You can also email us your telephone number to request a call back to discuss the role.
Useful Information for Applicants:
Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role.
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment to this agenda, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.
We particularly welcome applicants from Black, Asian and Minority Ethnic (BAME) communities and applicants that consider themselves disabled as these groups are currently under represented within our workforce.
If you have any technical issues completing your application form please contact